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Hewtop Catering Pte Ltd

4.3 / 5 (7,604 reviews) 4.5 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*80%
Food Quality4.0 / 5
Service & Communication4.2 / 5
Value4.1 / 5

Customer Photos (4150)

Reviews (7,604)

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407 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Ms Jasmine Chow
Ms Jasmine Chow Verified Purchase
3.0 / 5

Disappointed Experience

3rd order but was a bad experience. Soup has turned bad/sour on half of the package days and we had to throw away. Some tofu/vege dishes were sour as well. Tingkat was delivered late like 6+pm too. Did try to feedback to caterer but issue is still the same.
Janice Loo
Janice Loo Verified Purchase
1.0 / 5

Unreliable and poor service

Unreliable and poor service. Food most of the time are cold, once the old cucumber soup got weird taste (sour) which we pour it away to avoid food poisoning. Delivery time starts getting later and later and worse driver didn’t arrived at all after we waited until 7pm ended up we have to buy our own dinner. Due to this incident (driver didn’t arrive to send the Tingkat) we decided to cancel our remaining 5 days immediately and ask for refund. Subscribe this Tingkat at your own risk, if possible avoid it at all cost.
3.0 / 5

Not to my Family Taste

Very disappointed. In website, stated no MSG but when i ate, keep feeling very thirsty so contacted Hewtop staff and was informed there's MSG in the food.

Food portion enough for 2 pax. Steam eggs seem to have a smell when consume. Soup portion very little. Vegetables is very starchy.
Other Food Items or Photos of Event (Please fill in below) Other Food Items or Photos of Event (Please fill in below) Dinner Tingkat (20 Days, 3 Dishes + Soup OR 4 Dishes) Dinner Tingkat (20 Days, 3 Dishes + Soup OR 4 Dishes) Dinner Tingkat (20 Days, 3 Dishes + Soup OR 4 Dishes)+2 Dinner Tingkat (20 Days, 3 Dishes + Soup OR 4 Dishes)
view more 6 photos & videos

Delivery Feedback

Based on 7,132 customer responses.

  • On time or up to 30 min early: 5,725 (80.3%)
  • More than 30 min early: 1,225 (17.2%)
  • Late: 181 (2.5%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 5,577
  • Less than 10 min early: 24
  • 10–15 min early: 38
  • 15–30 min early: 86
  • More than 30 min early: 1,225
  • Less than 10 min late: 9
  • 10–15 min late: 18
  • 15–30 min late: 42
  • More than 30 min late: 111

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A customer just placed an order for delivery on 30th Oct, 11:30AM
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