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Hewtop Catering Pte Ltd

4.3 / 5 (7,604 reviews) 4.6 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*80%
Food Quality4.0 / 5
Service & Communication4.2 / 5
Value4.1 / 5

Customer Photos (4150)

Reviews (7,604)

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7,604 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Ms Carol
Ms Carol Verified Purchase
5.0 / 5

Tingkat is convenient to us especially for working parents..

Their customer service is good and responsive. They are flexible and able to change one dish as we don't eat. Some dishes are abit salty. Some dishes are delicious. We always look forward to the next day dishes. Food are well packed. Price is affordable as a normal dishes.
Lunch/Dinner Tingkat (10 Days, 3 Dishes + Soup OR 4 Dishes)
S
Ms Seline Verified Purchase
4.0 / 5

Will not recommend

Not sure where all the good reviews came from. The food doesn’t taste nice. My family and I had diarrhoea after eating on the 2nd day. We suspected it was the watery fish. We dare not eat most of the food and 1/2 of the food were thrown away daily. Portion was generous but food probably came too early at 4+pm and left hanging outside till we are back at 6pm.
4.0 / 5

Portion generous, but no to repeated menu and celery.

Ordered a 5 day trial.
Portion is generous, packed very well and delivered timely as well. My issue is with repeated menu.
Monday and Friday's dishes were the best among the 5 days.
In between was all mediocre.
Especially on wed and Thurs.
Wed received lady's finger which I don't consume, and celery/fishcake/bell pepper stir fry with 90% celery. This was on the menu supposedly for day 4 (Thurs). Two dishes down the drain.
I thought they probably switched up the dishes but lo and behold I received the same dish the next day too. Same ingredients stir-fried with different porportions (60% celery this time).
Honestly quite disgusted and turned off.
The soups/protein dishes are quite nice in general but would probably not try again unless there is an option for no celery.
Lunch/Dinner Tingkat (5 Days, 3 Dishes + Soup OR 4 Dishes) Lunch/Dinner Tingkat (5 Days, 3 Dishes + Soup OR 4 Dishes) Lunch/Dinner Tingkat (5 Days, 3 Dishes + Soup OR 4 Dishes)

Delivery Feedback

Based on 7,132 customer responses.

  • On time or up to 30 min early: 5,725 (80.3%)
  • More than 30 min early: 1,225 (17.2%)
  • Late: 181 (2.5%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 5,577
  • Less than 10 min early: 24
  • 10–15 min early: 38
  • 15–30 min early: 86
  • More than 30 min early: 1,225
  • Less than 10 min late: 9
  • 10–15 min late: 18
  • 15–30 min late: 42
  • More than 30 min late: 111

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