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Hewtop Catering Pte Ltd

4.3 / 5 (7,604 reviews) 4.6 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*80%
Food Quality4.0 / 5
Service & Communication4.2 / 5
Value4.1 / 5

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Reviews (7,604)

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407 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Ms Grace Ouyang
Ms Grace Ouyang Verified Purchase
3.0 / 5

Disappointed

Ordered Hewtop catering 5 days trial but received was Kim catering packaging not sure why maybe same parent company. Foods not to our liking vegetarian dishes and next day will have repeat dishes just by adding different ingredients to become different type. Mock meat Not recommended. Foods not tasty.
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Ms Jesryn
Ms Jesryn Verified Purchase
3.0 / 5

First time booking with this caterer.

First time order from this caterer. One of the dish on first few days was vegetarian meat. The dish abit salty. Some of the dish has lot of starch and gravy. Soup turn sourish. Informed caterer but no compensate. Sometimes the type of vegetables are repeated in a week. Overall the menu and customer service is good.
Dinner Tingkat (20 Days, 3 Dishes + Soup OR 4 Dishes)
C
Ms Cynthia Chua Verified Purchase
3.0 / 5

Tastes like despair

As if I wasn't already mildly depressed from Phase 2 HA, eating this food made me feel like there was no more hope left in the world. All I could look forward to was the subscription ending.

Never in my life have I ever eaten a meal that almost made me cry from how sad it was. It's edible for sure but that's all it is - the taste was disappointing, and the ingredients weren't fresh either. The vegetables were usually old and withering, and the soups were watered down to the point where you wonder if you were just drinking water with bits of meat inside. I died a little inside every day I ate the food, I wasn't expecting this quality given that each meal was $10.

I have since changed caterers and their food is leaps and bounds better than whatever I had in my week with Hewtop, and for half the price with delivery.

My biggest regret was believing the positive reviews and thinking that the negative reviews were just being picky. Trust me, they are not. If you treasure yourself and/or whoever you're sharing this with, 100% do not recommend unless you like feeling sad and empty inside.
2.0 / 5

Service poor, food deliver damn late, food unexpectation.

Is 1st time order 10 days tingkat for dinner. 2nd day food delivered ard 7.45pm !!!! In fact, ard 6pm i was calling to check the food delivered status, the ppl answered call sound like not in the status n said will check, but at the same time got a watsapp replied said food will delivered by 6.30pm. I chasing agn via watsapp as food yet deliver ard 6.45pm, they replied said will call driver agn. After this, i was kept to call & follow up the status they declined my call, until 7.45pm the food then just delivered. The worse thing ,the soup was sour. Is too bad n nightmare experience to me.
Irene Hii
Irene Hii Verified Purchase
3.0 / 5

Fail

Terrible experience with the caterer. 1) Food delivered 2 days in a row without pressing doorbell (again, I wonder if all deliveries in Spore are like that. This is the 2nd caterer that expects telepathy). 2) didn't deliver food on last day of package. I only ordered 5 days for trial, and 3 days --> poor or no service.
Food hit and miss. Some days very salty.

Delivery Feedback

Based on 7,132 customer responses.

  • On time or up to 30 min early: 5,725 (80.3%)
  • More than 30 min early: 1,225 (17.2%)
  • Late: 181 (2.5%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 5,577
  • Less than 10 min early: 24
  • 10–15 min early: 38
  • 15–30 min early: 86
  • More than 30 min early: 1,225
  • Less than 10 min late: 9
  • 10–15 min late: 18
  • 15–30 min late: 42
  • More than 30 min late: 111

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