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Hewtop Catering Pte Ltd

4.3 / 5 (7,604 reviews) 4.6 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*80%
Food Quality4.0 / 5
Service & Communication4.2 / 5
Value4.1 / 5

Customer Photos (4150)

Reviews (7,604)

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407 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Ms Phua Min Yee
Ms Phua Min Yee Verified Purchase
3.0 / 5

Metal piece found in meat patty!!!

One of the meat patty has metal piece in it and after feedback, the responsibility is pushed to the meat supplier saying that machinery are used to minced the meat hence spare parts would have been loosen. I didnt lodge a complain to the government agency but i heard it's a serious issue when metal piece is found in food.
Ms MUI HIANG CHUA
Ms MUI HIANG CHUA Verified Purchase
3.0 / 5

Please give more portions of food and variety of the food .

Hewtop Food sometimes ok and sometimes so so. Food portion too little and sometimes not enough to eat. Sometimes food spoiled and May turn sour in the evening time at dinner time especially toufu. Hewtop food most dish like fried or can food . Be great if vendor can don’t give too much dish fried only and give more portion and more variety of food rotation .
Dinner Tingkat (20 Days, 3 Dishes + Soup OR 4 Dishes) Dinner Tingkat (20 Days, 3 Dishes + Soup OR 4 Dishes) Dinner Tingkat (20 Days, 3 Dishes + Soup OR 4 Dishes)
3.0 / 5

Unpleasant Experience

Food tastes OK. Some dishes are not up to par. Food portion is inconsistent. Deliveryman is impolite. He somehow failed to access through intercom, he then left a message that he will leave the food at the intercom there. I was speechless. (Note: I received other delivery without any issue on intercom) The best part is that he sent me a message the next day before he delivered the food requesting me to make sure the intercom is OK. I am even more speechless.
2.0 / 5

Food is not fresh

The food is totally not fresh. I am so disappointed. Luckily I only ordered for 5 days. On the 4th day the cabbage is spoil. They always deliver my DINNER around 2.30pm. No one ring the bell or notify us. On the first day, we are not sure the delivery timing, just happened that we came back from our lunch. Do you think the food still fresh for dinner if the delivery timing is 2.30pm? What time they cook it?

However, the service is not too bad. The customer service keeps repeatedly said sorry. But well what the use right?
It is your decision to choose whether you want to engage them or not.

The dishes are so so. I only like the soup.
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Delivery Feedback

Based on 7,132 customer responses.

  • On time or up to 30 min early: 5,725 (80.3%)
  • More than 30 min early: 1,225 (17.2%)
  • Late: 181 (2.5%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 5,577
  • Less than 10 min early: 24
  • 10–15 min early: 38
  • 15–30 min early: 86
  • More than 30 min early: 1,225
  • Less than 10 min late: 9
  • 10–15 min late: 18
  • 15–30 min late: 42
  • More than 30 min late: 111

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