Hewtop Catering Pte Ltd

1. Food is worse than hospital food. Rice is of inferior quality.
2. The food is delivered before 930am (it's lunch, not breakfast) with the advice of consumption between 930am-130pm. Asked Hewtop why the delivery is at 920am instead of after 930am, they claimed the food is cooked by 900am. So rightfully, they have contravene NEA guidelines of consumption within 4hrs of cooking.
3. On one day, we didn't received any food. I called to ask and Hewtop insisted that the food has been delivered and asked me to check if the food has been left at my door (it hasn't). I went out to pack food instead and when I returned, the delivery personnel was at my door claiming that he had delivered the food before 930am and offered to pay for my packed food. That was a blatant lie as he probably had delivered to the wrong household. Reason being that my mum arrived at my house at 930am and I have honest neighbors whom we know for years.
4. And after complaining of being served breakfast (delivery before 930am) instead of lunch, there was a day that the delivery was made at 1230pm (3.5hrs after the food is cooked by 9am), and the delivery was short of a packet of rice. He claimed that he need to go back to his vehicle to retrieve another packet of rice but we could see him going over to the opposite coffee shop to buy a packet of rice (which is of much better and different quality).
5. Service staff isn't apologetic on any of such service lapses.

The fish fillet is not fresh. The fried chicken is very hard outside and inside very dry. The cereal fishes, the fried fishes cereal but the cereal is burned. The soup content is very little

The meat dishes are quite salty and the vegetable dishes are quite repetitive. The soup is tasty but it is provided in a small plastic container which is little for 3 pax

I'm sorry but Food was horrible. Order at your own risk. I paid for the food but didn't expect that they will be inedible. ALL the soup are bland, the rest are... no comment. Get from cai fan store probably better.

Ordered for dinner which is supposed to arrive between 3-7pm but food is always here around noon, and the sticker shows to consume by 1.30pm...

Out of the 5 days, only 2 were acceptable (hence the 2 stars out of 5), primarily because the meat on those acceptable days were stewed/saucy, so it wasn't too hard (literally). The fried stuff, and the oily pork ribs, were very very very tough (hard), and you had to chew quite alot to get through it. My jaw was rather sore after all that, and I'm not even kidding. The vegetables every day were very "fresh", in that if you had eaten the vegetables fresh without cooking, you would have had the same taste. And the soup was also very bland, water with some seasoning or taste enhancers, and did not seem to be brewed for any decent amount of time.

Maybe I'm being too harsh, but we compared the food to the cai-fan below our block, and we thought it may be more sensible to stick to the cai-fan in such cases. The only reason why we can't cai-fan for dinner is because it is closed for dinner.

Also, the delivery (for dinner) was super early (like, 3pm), so by the time we got to dinner time, the condition of the food wasn't that great anymore, even with microwaving.

Time to move on I guess, was really hoping that this one would work out well, especially with the low price and the environmentally friendly use of real Tinkat. Oh well, now you know...

Food quality and quantity dropped as compared to previous months. Wasn’t as good as before. Sometimes when the chicken arrived it was mostly bones than meat these days & my elderly in-laws will struggle with these.

Order always come later than the label consume time. Label consumption time is 9.30am to 1.30pm but order reach me 1.30pm at earliest and 2pm+ latest all the time. Soup turn bad on certain days upon arrival.

After feed back to merchant several times, no changes made but keep saying is driver's problem or because got new customer. No offers made to rectify issue.

i understand that i may be the last on the delivery list for 1 of the driver, but management has to make sure not to overload a driver so as to ensure even the last person receive the food in time.

Food are pretty pathetic some times. There was once i received 2 hard boil eggs, 2 bean curd, 3 pcs of meat.

Will never order from them again.

Ordered for my mum she commented the portion is too little for her...it is a bit pricey for one person meal.

Experienced our 1st order of 20 days was good, repeated order for another 20 days turn out to be lousy, do you call fried youtiao without fillings sprinkle with sesame seeds and sweet sauce a dish? I can buy a piece of youtiao elsewhere at $0.90 at most and it taste better, that so call "dish" of youtiao is not even total up to 2 pieces (actual size youtiao). Our dinner time is around 7-7.30pm, delivery came at 3.30pm and food was just hanged at gate eventhough main door wide open. DISAPPOINTED