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Hewtop Catering Pte Ltd

4.3 / 5 (7,604 reviews) 4.5 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*80%
Food Quality4.0 / 5
Service & Communication4.2 / 5
Value4.1 / 5

Customer Photos (4150)

Reviews (7,604)

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407 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Mrs Gwyn Toh
Mrs Gwyn Toh Verified Purchase
3.0 / 5

Would NOT recommend. :(

Hmm we couldn’t wait for the tingkat trial to be over, it was that bad for us. Wonder if our tastebuds are very different from other people because they’re rated 4.0 and seem to have positive reviews. For us, the food was poor quality, overly processed, unappetising to look at, and just generally bad. Also there were very weird dishes—like hotdogs cut up with potatoes; or just plain fishcake in sauce. We threw away a lot of it every night. And one other thing: the food arrived at 3pm every day and was marked to be consumed by 630pm?! They just left it outside our door. Not a good experience, wouldn’t recommend at all.
Tingkat Order: Number of pax: 2 Meal Type: Dinner
Ms Melissa Chua
Ms Melissa Chua Verified Purchase
3.0 / 5

Mediocre food

Food was delivered before 3pm. On first day, one dish was duplicated by accident. On second day, the delivery man almost forgot to deliver the tingkat. Only after I messaged Mdm Lee, he made a U-turn. Bad service and food was mediocre with one fried dish every day.
Ms Michelle
Ms Michelle Verified Purchase
3.0 / 5

Dont bother!

Tried their trial package before decided to try their 20 days package. Totally different. First of all, the food is always repeating. Same sauce almost everyday but different ingredient. The black sauce for the tau pok is damn salty. Alot of processed food like luncheon meat/fish fillet. Fried fish had a very alkaline taste - oil not fresh. The list goes on. Don't bother.
Number of pax: 2
Ms Ailing
Ms Ailing Verified Purchase
3.0 / 5

Sent to wrong unit. Sent wrong menu. Poor customer service.

Not too good. First day of tingkat they sent to wrong unit even though there was an invoice attached to it with the correct unit number. One of the days they sent me 3 dishes and 1 soup even though I ordered 4 dishes. Poor service and did not do their best to salvage the situation. My opinion is their customer service ought to improve.

Delivery Feedback

Based on 7,132 customer responses.

  • On time or up to 30 min early: 5,725 (80.3%)
  • More than 30 min early: 1,225 (17.2%)
  • Late: 181 (2.5%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 5,577
  • Less than 10 min early: 24
  • 10–15 min early: 38
  • 15–30 min early: 86
  • More than 30 min early: 1,225
  • Less than 10 min late: 9
  • 10–15 min late: 18
  • 15–30 min late: 42
  • More than 30 min late: 111

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A customer just ordered for 42 pax for delivery on 23rd Nov, 11:30AM
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