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Hewtop Catering Pte Ltd

4.3 / 5 (7,604 reviews) 4.6 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*80%
Food Quality4.0 / 5
Service & Communication4.2 / 5
Value4.1 / 5

Customer Photos (4150)

Reviews (7,604)

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7,197 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

V
Ms Vivian Chong Verified Purchase
4.0 / 5

Review

We have been with Hewtop for nearly two years. During this time, the food quality has consistently met my expectations. However, lately, there have been issues such as repeated dishes for consecutive days, and the steamed fish has also had a strong smell.

Despite these recent concerns, I have just renewed the contract. I hope to see the same level of quality we experienced before.
YC
Ms Chiew Verified Purchase
4.0 / 5

Service standard is declining. Hope it will improve.

I am a regular customer. Food and service were used to be good. However for this order there were 2 days where deliveries were cancelled, and 1 was delivered very late. I was told the driver delivering to my area has resigned, and the supplier cannot find other driver to deliver food. Even though it would be good if heads up messages were given beforehand.

Delivery Feedback

Based on 7,132 customer responses.

  • On time or up to 30 min early: 5,725 (80.3%)
  • More than 30 min early: 1,225 (17.2%)
  • Late: 181 (2.5%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 5,577
  • Less than 10 min early: 24
  • 10–15 min early: 38
  • 15–30 min early: 86
  • More than 30 min early: 1,225
  • Less than 10 min late: 9
  • 10–15 min late: 18
  • 15–30 min late: 42
  • More than 30 min late: 111

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A customer just placed an order for delivery on 14th Nov, 4:00PM
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