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Hewtop Catering Pte Ltd

4.3 / 5 (7,604 reviews) 4.6 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*80%
Food Quality4.0 / 5
Service & Communication4.2 / 5
Value4.1 / 5

Customer Photos (4150)

Reviews (7,604)

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7,604 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

YC
Ms Chiew Verified Purchase
3.0 / 5

Value for money, but service can be better.

Food and service were used to be excellent. However, for the past order, we experienced frequent delays and cancellations due to non-availability of driver. Would appreciate 1-2 days early notification so that the family members can make alternative food arrangement.
Ms Doris
Ms Doris Verified Purchase
5.0 / 5

Great Service, Value for Money, Food is OK!

Hewtop catering TingKat set is definitely Value for money.
It is one of the few vendor that do not required extra charges for delivery to condo and I really appreciate that a lot. They also provide option for container rather than microwave plastic which is more enviromental friendly (reduce plastic).
Service is Great and food is OK. This is my repeated order for many cycles already.
Mr Ong Jun Yuan
Mr Ong Jun Yuan Verified Purchase
1.0 / 5

I hope the delivery service an be better

I am very disappointed with their delivery. Initially the delivery timing was on time but in Nov 2024 the delivery starts to be later and eventually certain days with no delivery. Phone call was made to the company but no one answered. Last minute noticed was given for no delivery for almost a week. Quite disappointing.

Delivery Feedback

Based on 7,132 customer responses.

  • On time or up to 30 min early: 5,725 (80.3%)
  • More than 30 min early: 1,225 (17.2%)
  • Late: 181 (2.5%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 5,577
  • Less than 10 min early: 24
  • 10–15 min early: 38
  • 15–30 min early: 86
  • More than 30 min early: 1,225
  • Less than 10 min late: 9
  • 10–15 min late: 18
  • 15–30 min late: 42
  • More than 30 min late: 111

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A customer just ordered for 30 pax for delivery on 3rd Nov, 6:30PM
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