Hewtop Catering Pte Ltd

This is my 3rd cycle with Hewtop Catering ever since circuit breaker.
we look forward to the daily soup.

Delivery is on time and wide variety of food choice. Both quality and quantity of the food are good!

The caterer provided a hardcopy menu which is pretty good as we will know what to expect everyday. Food portion and taste wise okay. I would say above average.

1. Food is worse than hospital food. Rice is of inferior quality.
2. The food is delivered before 930am (it's lunch, not breakfast) with the advice of consumption between 930am-130pm. Asked Hewtop why the delivery is at 920am instead of after 930am, they claimed the food is cooked by 900am. So rightfully, they have contravene NEA guidelines of consumption within 4hrs of cooking.
3. On one day, we didn't received any food. I called to ask and Hewtop insisted that the food has been delivered and asked me to check if the food has been left at my door (it hasn't). I went out to pack food instead and when I returned, the delivery personnel was at my door claiming that he had delivered the food before 930am and offered to pay for my packed food. That was a blatant lie as he probably had delivered to the wrong household. Reason being that my mum arrived at my house at 930am and I have honest neighbors whom we know for years.
4. And after complaining of being served breakfast (delivery before 930am) instead of lunch, there was a day that the delivery was made at 1230pm (3.5hrs after the food is cooked by 9am), and the delivery was short of a packet of rice. He claimed that he need to go back to his vehicle to retrieve another packet of rice but we could see him going over to the opposite coffee shop to buy a packet of rice (which is of much better and different quality).
5. Service staff isn't apologetic on any of such service lapses.

Still the best soup! Dishes are varied too. Service is also commendable although there was a mix up of order at the beginning but it was rectified the next working day.

Food was as usual. Ordered 4 dishes this time. Personally think 3 dish + 1 soup is the better option.

Portion for food is normal, not too much! Some of the dish is a bit oily. Good thing for this tingkat is delivery always on time around 10am.

Flavours were decent and light - not too salty, oily or much seasoning. For the convenience and quality, I think Hewtop does offer good value. Just wish there's more variety in green leafy egetables.

Definitely value for money! would recommend :)
food portion is good for 1 pax. order is easy and smooth foodline
foodline foodline

I have been ordering from Hewtop Catering over the past couple of months. Overall, food has not disappointed and value is great. Occasional spillage due to how its packed.