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Hewtop Catering Pte Ltd

4.3 / 5 (7,604 reviews) 4.6 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*80%
Food Quality4.0 / 5
Service & Communication4.2 / 5
Value4.1 / 5

Customer Photos (4150)

Reviews (7,604)

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7,604 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

CO
Mdm Caroline Ong Verified Purchase
4.0 / 5

Decent value for its price

Decent value for its price. Meat and vegetables were cooked well but we found that the dishes were starting to repeat within the span of the week, would appreciate more variety offered to customers. Delivery was generally punctual and customer service was easily reached.
Mr Amos Mak
Mr Amos Mak Verified Purchase
4.0 / 5

Improve your communication and acknowledgement of message.

Almost can't confirm my order due to an administrative error. Was informed that my order can't process due to no driver for the week and my order was not able to renew despite I'm a renewal customer. In the end, i wasted my time to source for my own arrangement and I had to chase them for an update twice for a refund. Guess what, after my 2nd chaser for the refund, I was informed my order was accepted, and this was on Friday. Luckily I'm still sourcing for my alternatives else I might end up not able to order from this caterer again if I'm to order from other caterer. Pls improve on your communication. This is frustrating!

In the end, what do I get? Just an apology and nothing.

Delivery Feedback

Based on 7,132 customer responses.

  • On time or up to 30 min early: 5,725 (80.3%)
  • More than 30 min early: 1,225 (17.2%)
  • Late: 181 (2.5%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 5,577
  • Less than 10 min early: 24
  • 10–15 min early: 38
  • 15–30 min early: 86
  • More than 30 min early: 1,225
  • Less than 10 min late: 9
  • 10–15 min late: 18
  • 15–30 min late: 42
  • More than 30 min late: 111

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