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Hewtop Catering Pte Ltd

4.3 / 5 (7,604 reviews) 4.6 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*80%
Food Quality4.0 / 5
Service & Communication4.2 / 5
Value4.1 / 5

Customer Photos (4150)

Reviews (7,604)

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7,604 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

K/
Mdm Kathryn Chai Verified Purchase
4.0 / 5

Disappointed

In the first order, the quality of fish and chicken were good, quantity was more than enough and on time delivery. Renewed, and the sweet sour fish smelt, vegetables sometimes sour and had to be thrown away. During my renewal, I recommended to a friend who lives in south east. Wished I had not recommended to her.
I like that the food is stored in tin container but other than that, was disappointed in the 2nd 20 days order.
Ms Lim
Ms Lim Verified Purchase
5.0 / 5

Value for money

Divert uncle is very nice.

Regarding the food, I would say it's more than enough. Food was pretty good.

We opted for fish without bones. Not that we dislike it, but because we are lazy with the picking out the bones.
Dinner Tingkat (20 Days, 3 Dishes + Soup OR 4 Dishes)
Mdm Vernice Palai
Mdm Vernice Palai Verified Purchase
5.0 / 5

Economical and Good!

We started ordering towards the end of CB as we wanted an eco-friendly option, rather than ordering in with plastic containers. We extended it for one more run as we found it more economical and there's better variety than if we cook ourself, and saves time too. The quality during those few weeks wasn't as good. Some ingredients repeated from one day to next, and lots of adaptation from menu, but we can understand the limitations. Maybe out of 4 dishes, we'd like 2 then. It was hot or miss. This run we sometimes like 3 or all dishes.But not a fan of the Kway Chup sort dishes. Which we had a lot of in one week.

The food can be quite heavy on sauce and salt. May want to go easy there. But after CB better flavoured as during then, it was more bland and less colour we felt. But still good. And we understand CB period difficult to obtain ingredients and overwhelming orders.

The portions are huge. (Most pictures taken after my husband takes his portion.) Enough for us to feed my toddler, and have some for me to eat leftovers for lunch. The veges are always the most (and sadly my husband doesn't eat much of that, so I have to suffer as too much of a good thing, can also be bad.) We forego rice now to have more space for food. We chose not to have soup, so 4th dish is usually some finger friendly fried food, which satisfies my toddler. The veges go bad quickly so we try to finish them within the night. They also usually have black spores on them like for Chinese spinach, but we've had no issues with those. We also opted no bones fish and we had that twice, and one of the days, I spent additional half hour removing bones. But it was delicious, so didn't complain.

They often deliver at about 5pm but recently began delivery very early, like 2.30pm today. Luckily we're at home as won't like it being outside door, so many hours. Very good customer service, the few times I called. Prompt and friendly. Met delivery uncle only once, very well dressed gentleman. This was the 3rd delivery caterer we contacted as many don't service our block, though they're just across road. Strangely.

Their menu is exactly the same as another caterer, so most probably operate out of a central kitchen, but the other tingkat's pricing was slightly higher and reviews not as good. So we're glad we managed to contract them. Happy to continue but may look at other options now that CB is over.
Dinner Tingkat (20 Days, 3 Dishes + Soup OR 4 Dishes) Dinner Tingkat (20 Days, 3 Dishes + Soup OR 4 Dishes) Dinner Tingkat (20 Days, 3 Dishes + Soup OR 4 Dishes) Dinner Tingkat (20 Days, 3 Dishes + Soup OR 4 Dishes) Dinner Tingkat (20 Days, 3 Dishes + Soup OR 4 Dishes)+7 Dinner Tingkat (20 Days, 3 Dishes + Soup OR 4 Dishes) Dinner Tingkat (20 Days, 3 Dishes + Soup OR 4 Dishes) Dinner Tingkat (20 Days, 3 Dishes + Soup OR 4 Dishes) Dinner Tingkat (20 Days, 3 Dishes + Soup OR 4 Dishes) Dinner Tingkat (20 Days, 3 Dishes + Soup OR 4 Dishes) Dinner Tingkat (20 Days, 3 Dishes + Soup OR 4 Dishes)
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Delivery Feedback

Based on 7,132 customer responses.

  • On time or up to 30 min early: 5,725 (80.3%)
  • More than 30 min early: 1,225 (17.2%)
  • Late: 181 (2.5%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 5,577
  • Less than 10 min early: 24
  • 10–15 min early: 38
  • 15–30 min early: 86
  • More than 30 min early: 1,225
  • Less than 10 min late: 9
  • 10–15 min late: 18
  • 15–30 min late: 42
  • More than 30 min late: 111

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