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Hewtop Catering Pte Ltd

4.3 / 5 (7,604 reviews) 4.6 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*80%
Food Quality4.0 / 5
Service & Communication4.2 / 5
Value4.1 / 5

Customer Photos (4150)

Reviews (7,604)

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7,604 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

MF
Mr Foo Her Min Verified Purchase
3.0 / 5

Below average food and not consistent. Late!

Maybe it's the current COVID-19 situation and manpower crunch, but I found the food is below average across the trial period. Delivery also can be quite late and past the suggested consumption time! I've selected this based on the reviews, but got disappointed. Hopefully they can improve in the future and match the claims of the past reviews.
Ms Edna Seah
Ms Edna Seah Verified Purchase
3.0 / 5

Food never come! Irresponsible tingkat

First try of the tingkat. The food never come. Called at 7pm 730pm then at 745pm no one picks up. Called the next day and still dare to say that the driver delivered where I never received anything. My 2 kids was so hungry.. irresponsible tingkat supplier. Then request for refund. They still dare to say got to wait till mid may cos need big boss approval and they cant go meet big boss often due to circuit breaker.. I shall see if I ever get my refund.
O
Mrs Ooi Verified Purchase
4.0 / 5

Too Simple and Bland. # Not appealing # Not appetizing

Food is pretty simple. Not salty which is good but is rather bland in taste. Most dishes taste about the same - star anise/ sesame oil/ ginger. Not much variety in taste.
Soup is quite tasteless and plain. Customer service and delivery man service are both good.
Lunch/Dinner Tingkat (5 Days, 3 Dishes + Soup OR 4 Dishes) Lunch/Dinner Tingkat (5 Days, 3 Dishes + Soup OR 4 Dishes) Lunch/Dinner Tingkat (5 Days, 3 Dishes + Soup OR 4 Dishes) Lunch/Dinner Tingkat (5 Days, 3 Dishes + Soup OR 4 Dishes)

Delivery Feedback

Based on 7,132 customer responses.

  • On time or up to 30 min early: 5,725 (80.3%)
  • More than 30 min early: 1,225 (17.2%)
  • Late: 181 (2.5%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 5,577
  • Less than 10 min early: 24
  • 10–15 min early: 38
  • 15–30 min early: 86
  • More than 30 min early: 1,225
  • Less than 10 min late: 9
  • 10–15 min late: 18
  • 15–30 min late: 42
  • More than 30 min late: 111

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A customer just ordered for 100 pax for delivery on 1st Nov, 5:30PM
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