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Hewtop Catering Pte Ltd

4.3 / 5 (7,604 reviews) 4.6 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*80%
Food Quality4.0 / 5
Service & Communication4.2 / 5
Value4.1 / 5

Customer Photos (4150)

Reviews (7,604)

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7,604 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Ms Earlene Tan
Ms Earlene Tan Verified Purchase
5.0 / 5

Saviour of meals in pandemic times.

The food was good and delicious, packed nicely.
Delivery was fast and prompt and the delivery guy was friendly too even though they can be very busy this covid period.
Service of Hewtop is good, they will call you to confirm and payment is easy. Remember to put a hook or chair outside so they can ring your door bell, leave the food, and go deliver for others so they can have their meals on time also.
Lunch/Dinner Tingkat (5 Days, 3 Dishes + Soup OR 4 Dishes)
Ms Rina Pang
Ms Rina Pang Verified Purchase
2.0 / 5

DO NOT ORDER

1. Photos are deceiving
2. Never had so much repeated veg dishes in any tingkat service I've ordered before (same veg x8 times in 20days)
3. Most dishes are just way too bland or doesn't taste good (even for a non picky eater), eg: potato came soggy or uncooked. Too many repeated dishes in 20 days... Often no meat included, fish came but it isn't fresh.
4. Even soup taste bad, I mean, how could one ruin soup?
5. Dinner tingkat came at 3pm which is way too early for any dinner time
6. All other caterers I've ordered from will send me their latest menu automatically. This company doesn't, even when I asked for it, management can see my msg but chose not to reply. Very bad service.
7. I always look forward to tingkat daily but Hewtop is the only catering I hope to end asap. DO NOT ORDER.
Choose one Choose one Choose one Choose one
YC
Ms Yuki Chong Verified Purchase
3.0 / 5

Not too bad

First time order here. The portion for 2 is generous. The soup taste was ok. Mui Choy Pork Belly consider good. But one thing is bad and disgusting which is their stir fry vegetable. The whole plate of vege is sour, I guess it had spoiled and also they didn’t even chop off the vegetable root and cook..
Tingkat (20 Days, 3 Dishes + Soup OR 4 Dishes)
Mr Mdm Tee
Mr Mdm Tee Verified Purchase
4.0 / 5

Value for money but sometimes food will spoil.

First day, the veg had spoilt. Fed back and replied with apology and will send extra dish for next day. Day 2, no extra dish but food was good. Fed back why not extra dish or portion and replied sorry will add next day. Day 3 came with extra dish, but soup turned sour and spoilt. Fed back but no replies this time. I didn't bother to chase up for any apology/compensation. Will not reorder again.

Delivery Feedback

Based on 7,132 customer responses.

  • On time or up to 30 min early: 5,725 (80.3%)
  • More than 30 min early: 1,225 (17.2%)
  • Late: 181 (2.5%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 5,577
  • Less than 10 min early: 24
  • 10–15 min early: 38
  • 15–30 min early: 86
  • More than 30 min early: 1,225
  • Less than 10 min late: 9
  • 10–15 min late: 18
  • 15–30 min late: 42
  • More than 30 min late: 111

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A customer just ordered for 100 pax for delivery on 1st Nov, 5:30PM
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