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Hewtop Catering Pte Ltd

4.3 / 5 (7,604 reviews) 4.5 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*80%
Food Quality4.0 / 5
Service & Communication4.2 / 5
Value4.1 / 5

Customer Photos (4150)

Reviews (7,604)

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7,604 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Ms Ashley Song
Ms Ashley Song Verified Purchase
4.0 / 5

Taste ok only Tingkat Dinner for 3 pax, 4 dishes

P/S: during the 20days trial dinner, found fly in 1 dish, rot vege in another dish and sour spring roll. Have already lodge a complain, hope they really take note on food hygiene. They do follow up with complimentary meal or dish.

Food is ok only. I choose to have 4 dishes instead of 3 dishes+1 soup. I realise the 4th dish of all days are just fried stuff like fishball, fried wanton, fried fish cake, fried spring roll and etc. And they dont tell you the 4th dish in menu. So do take note if you don't like fried stuff everyday.
Their respond is quick. I encounter a dish which already taste weird when i consume, they give me additional dish on the other day as a replacement.
By the way, the green vege, have too much stem instead of leave.
Dishes: 4 Dishes Meal Type: Dinner Number of pax: 3 Dishes: 4 Dishes
KN
Mr Kervin Ng Verified Purchase
3.0 / 5

Not worth the money. Should go for reliable ones.

I am trying a few tingkat services before deciding which one to go to.
Tried 2 others before deciding to give Hewtop a try too.

We ordered both lunch and dinner. Glad they try to give different dishes for lunch and dinner but the soups were the same.

The food is not as nice as the earlier 2 and i have in fact threw away most of the time. Sorry that i dont mean to waste food.

Delivery Service was bad. The staff did not know how to activate condo lifts and there was once they left and i had no lunch.
Delivery timing also not ideal, off from the usual lunch and dinner time.

Service was unacceptable. When in need, could not reach anyone for help.

For the dinner, it was sent using tingkat, the metal containers. I was NOT and NEVER been told that i have to wash clean.
Until lately, they told me that i should have washed clean as they will just add the dishes in the same container i return.
How hygienic could this be as they have 2 sets of the tingkat and rotate over the nights.

Lastly, from the photo my wife took from dinner on Mon, she found a string.
Tingkat Order:

Delivery Feedback

Based on 7,132 customer responses.

  • On time or up to 30 min early: 5,725 (80.3%)
  • More than 30 min early: 1,225 (17.2%)
  • Late: 181 (2.5%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 5,577
  • Less than 10 min early: 24
  • 10–15 min early: 38
  • 15–30 min early: 86
  • More than 30 min early: 1,225
  • Less than 10 min late: 9
  • 10–15 min late: 18
  • 15–30 min late: 42
  • More than 30 min late: 111

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A customer just ordered for 42 pax for delivery on 23rd Nov, 11:30AM
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