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Hewtop Catering Pte Ltd

4.3 / 5 (7,604 reviews) 4.5 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*80%
Food Quality4.0 / 5
Service & Communication4.2 / 5
Value4.1 / 5

Customer Photos (4150)

Reviews (7,604)

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7,604 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Ms Linda
Ms Linda Verified Purchase
4.0 / 5

NICEEEEE :)

Love the food as not too salty and serving is just nice for 1 pax. I am satisfied with their food and service.
Number of pax: 1
Ms Tan Yee Ying
Ms Tan Yee Ying Verified Purchase
4.0 / 5

Honest Review on 10 days trial

We experienced quite a few issues with the caterer.
No delivery was made on the first day. When we called to check, they claimed delivery was made when we obviously never received the food.
No delivery was made on the third day. Again we called to check and they said due to some issues they can't deliver the food and hence have notified us, but they have notified the wrong contact, leaving us not fully aware of the situation.
Since delivery was during dinner timing, we can only call during business hour during the next day, which is troublesome.
So far, the food we ate was edible, can have more improvement.
Ms Ailing
Ms Ailing Verified Purchase
3.0 / 5

Sent to wrong unit. Sent wrong menu. Poor customer service.

Not too good. First day of tingkat they sent to wrong unit even though there was an invoice attached to it with the correct unit number. One of the days they sent me 3 dishes and 1 soup even though I ordered 4 dishes. Poor service and did not do their best to salvage the situation. My opinion is their customer service ought to improve.

Delivery Feedback

Based on 7,132 customer responses.

  • On time or up to 30 min early: 5,725 (80.3%)
  • More than 30 min early: 1,225 (17.2%)
  • Late: 181 (2.5%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 5,577
  • Less than 10 min early: 24
  • 10–15 min early: 38
  • 15–30 min early: 86
  • More than 30 min early: 1,225
  • Less than 10 min late: 9
  • 10–15 min late: 18
  • 15–30 min late: 42
  • More than 30 min late: 111

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for 2 pax
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