Hewtop Catering Pte Ltd

1) Super atrocious service.
2) We were told delivery to our address will be by 1pm latest. It arrived close to 1.30pm every day.
3) Hence, we requested termination after DAY 3, but was told must complete 1 more day which we agreed. THE FOOD NEVER ARRIVED ON DAY 4 which was the last day of the trial.
4) Without prior notice given to us, the so-called replacement food (for DAY 4 which they totally missed) arrived on DAY 5, which we did not know it was coming and had already eaten lunch that day.
5) Throughout the few days, we had such difficulty with getting anyone on the phone; and when we did, they could not give any answers or help us find suitable solutions. And there was NO APOLOGY for missing DAY 4. They had to go and buy food after they finally managed to reach someone from the office on the phone at almost 2pm (calling since 1.30pm) and found out they missed the delivery.
6) The food is really nothing to sing about anyway. I would rate it 2.5 rather than 3 actually.

Good Portion

The taste of the food are good.

Generally food is tasty, sometimes the seasonal vegetable is not fresh with smell.

Overall food taste very nice but sometimes the portion is less for 3 pax. Would be better if potion is more generous. Will order again.

The rice is of stingy portion/amount. Please increase the rice as it is not expensive. Thanks.

Tingkat!

Delivery at 3pm is too early for dinner... I need to warm up till dinner time at 7pm

Food is just so so but food portion is very generous.

For this Tingkat service, the food is quiet salty compare to others. Especially during my 1st day the old cucumber soup, it suppose is soup and we thought it is a dishes due to too salty of the old cucumber and "gravy" (suppose to be soup).

Although the plastic bag is pasted with a sticker - consume before 6:23pm. However we only receive the Tingkat in between 7pm - 7:20pm. On 12 May due to the food only reach my place at 7:15pm, the mixed season bean turn sour due to fried with tau kua; same for the fish slices, ended up my partner and I have to fried some egg to replaced the spoiled dishes. I did text the Tingkat provider - Madam Lee, to inform her on the late Tingkat delivery as well as the spoiled dishes, she said will help me check and get back to me, but no update after her last message on 13 May.