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Hock Hoe Heng Catering

4.3 / 5 (475 reviews) 4.4 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*81%
Food Quality4.0 / 5
Service & Communication4.3 / 5
Value4.1 / 5

Customer Photos (765)

Reviews (475)

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475 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Ms Lucy Koa
Ms Lucy Koa Verified Purchase
2.0 / 5

Disappointing and not worth the money

Very disappointed with the order. The order was for 16 pax but other than the pineapple rice and lohei, the other dishes were insufficient. The Four Treasure Stuffed Lettuce was so pathetic - it doesn't even cover half the tray let alone the full tray. I could see base of the aluminium tray coz the dish was not even enough to cover the whole tray. This is for 16 pax? In my opinion, it was only enough for 5 pax. As for the bak kwa, we were given about between 5 to 10 pieces of round bak kwa. I know it is complimentary but shouldn't you have given enough for 16 pax. The rest I shall not comment.

My guests tried to eat sparingly so as to leave some for others, so embarrassing and very very disappointing...
CN
Ms Christine Ng Verified Purchase
5.0 / 5

The delivery fee is expensive at $35.

The service is good. Texted me once their received the order. And immediately texted me for unavailable dish that I had ordered for changed. Overall the food was worth for the money you paid. Guests comments are good too.
Braised Assorted Beancurd 红烧豆腐 Signature Five Spice Prawn Roll五香虾枣
Hock Hoe Heng Catering responded20th Jan 2024 12:16 PM

Hi Ms Christine Ng,

Thank you for choosing us and for the 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

We will continue working hard to make every interaction with Hock Hoe Heng Catering exceptional and memorable.

Mr Tay TB
Mr Tay TB Verified Purchase
4.0 / 5

Birthday Lunch for Wife

Food delivered hot/early/nicely packed. No utensils viz: scoop, laddle etc. Rice, Tofu sufficient . The rest barely enough/probably only for 8 big eaters. OK as it is now near Christmas Season/ food more expensive. All like the Braised Duck, Butter Prawns, Chestnut Duck, Yam Paste with Gingko Nuts. Ony left over for Rice and Tofu. Transport is expensive at $35.
Other Food Items or Photos of Event (Please fill in below) Braised Assorted Beancurd 红烧豆腐 Deep Fried Butter Prawns 香炸牛油虾 Braised Pork Ribs w Yam 芋头排骨 Yang Chow Fried Rice扬州炒饭+3 Cereal Fish Fillet 麦片鱼片 Braised Chestnut Duck (Half) 栗子焖鸭
view more 7 photos & videos
Hock Hoe Heng Catering responded7th Jan 2024 11:57 AM

Hi Mr Tay TB, we are thankful for your continuous support and feedback given. We will continue to improve to serve our customers better. Much appreciated.

Ms Jia Yu
Ms Jia Yu Verified Purchase
5.0 / 5

Service was good with prompt reply from the staff.

Food portion was good, just that vegetables portion was rather small. Taste wise not bad, just that the curry was a bit bland for our liking.
Other Food Items or Photos of Event (Please fill in below)
Hock Hoe Heng Catering responded7th Jan 2024 11:44 AM

Thank you for your review, Ms Jia Yu! We know you have a choice when it comes to food items, and we're committed to providing exceptional value to keep your business. Hock Hoe Heng Catering is grateful for your support!

Jin Yi
Jin Yi Verified Purchase
5.0 / 5

Will order again. Good service and delicious food.

Food delivered in thermal bag to keep the food warm and the delivery man is nice. All the dishes are good. But I find that the duck is a bit dry. Will be good that the yam paste and coconut could be separated. Portion for yam paste and pork for the buns is too little. Will still order again as the food is tasty.
Other Food Items or Photos of Event (Please fill in below)
Hock Hoe Heng Catering responded7th Jan 2024 12:03 PM

Hi Jin Yi, thank you for the feedback given. We are glad to hear that the food delivered/served were tasty. We will continue to improve to serve our customers better.

Ms Yayun
Ms Yayun Verified Purchase
4.0 / 5

Good experience and nice food. Will order again.

The whole experience is very good. Food is good and still warm ,the food was put in the thermal bag. Will order again. Delivery time supposed to be 11.30 am, but it arrived at 10.30am. But it is acceptable.
Choose one Choose one
Hock Hoe Heng Catering responded7th Jan 2024 12:08 PM

Hi Ms Yayun, we will take note on the delivery time in future orders and continue to improve to serve our customers better.

Delivery Feedback

Based on 437 customer responses.

  • On time or up to 30 min early: 356 (81.5%)
  • More than 30 min early: 58 (13.3%)
  • Late: 23 (5.3%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 306
  • Less than 10 min early: 3
  • 10–15 min early: 11
  • 15–30 min early: 36
  • More than 30 min early: 58
  • Less than 10 min late: 2
  • 10–15 min late: 6
  • 15–30 min late: 7
  • More than 30 min late: 8

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