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Hock Hoe Heng Catering

4.3 / 5 (475 reviews) 4.4 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*81%
Food Quality4.0 / 5
Service & Communication4.3 / 5
Value4.1 / 5

Customer Photos (765)

Reviews (475)

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424 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Mr Tan Yong Hui
Mr Tan Yong Hui Verified Purchase
4.0 / 5

Generally above average

Food tastes generally above average. Delivery of the dinner to my place in punggol is usually early at 230pm so I have to keep it in the fridge. On certain days the veg portion was small and typically there was a fried dish every day. Soup tasted pretty good though it can be a little salty. They give 1 free day for every 20 days signed up. And free fruits on Friday.
Ms Joey Siow
Ms Joey Siow Verified Purchase
4.0 / 5

Food was good delivery is mostly on time. Will be back soon.

Food was good delivery is mostly on time. Will be back to order again. Order details can be edited..
Hock Hoe Heng Catering responded7th Jan 2024 06:57 PM

Hi Ms Joey Siow, thank you for the review given. We will continue to improve to serve our customers better.

Ms Celina Chear
Ms Celina Chear Verified Purchase
4.0 / 5

Food are so so, can be better

Confirmation follow up was prompt by the caterer. Delivery on time too. Food was so so. Some dishes are not pack in the thermal bag, portion looks quite little.
Hock Hoe Heng Catering responded7th Jan 2024 12:02 PM

Hi Ms Celina , thank you for the feedback given. We do not packed fried items in thermal bags as the water vapour caused by the steam will turns the fried items to be soggy. We will continue to improve to serve our customers better.

Mr Dexter Tan
Mr Dexter Tan Verified Purchase
5.0 / 5

Food arrives around 2.40-3pm daily. Too early...............

........................AWESOME.............................provided the daily convenience we needed
Hock Hoe Heng Catering responded8th Feb 2022 09:58 PM

Hi Mr Dexter Tan! Thank you for the wonderful review. Nonetheless, we will constantly try to improve wherever we can to better serve you and our customers in the future! Cheers!

Mr Chee Weng Leong
Mr Chee Weng Leong Verified Purchase
4.0 / 5

Basic entry level food

The food was ok with the amount i paid. the delivery was on time and so good. this is just a basic entry level meal you can get. no fancy items.
Hock Hoe Heng Catering responded8th Feb 2022 10:02 PM

Hi Mr Chee Weng Leong! Thank you for the feedback given to us. We will continue to work hard on every aspect and come up with more varieties on our menu to serve everyone better. Cheers!

Ms Jesslyn Lim
Ms Jesslyn Lim Verified Purchase
5.0 / 5

Fantastic - Pleasant Surprise for the first try.

This is my first try - All food items are good! My mum loves the soup. Prawns are very fresh! Serving good as well. Nice! Would recommend this !
Other Food Items or Photos of Event (Please fill in below)
Hock Hoe Heng Catering responded3rd Jan 2022 01:31 AM

Hi Ms Jesslyn Lim!

Appreciate the awesome review. We are pleased to hear that you and your family enjoyed the food served and we promised to do our best to keep up to the standards!

Thank You!

Ms Sallina
Ms Sallina Verified Purchase
4.0 / 5

Friend Christmas party

Not a good experience. It is more like a zichar store. Food comes hot. Too chinese style for a Christmas party.
Other Food Items or Photos of Event (Please fill in below)
Hock Hoe Heng Catering responded7th Jan 2024 08:13 PM

Thank you for the review given Ms Sallina! We apologies if the food delivered/served is not up to standard. We will continue to improve to serve our customers better.

Ms Maelene
Ms Maelene Verified Purchase
4.0 / 5

Good service. Good quantity. Food generally good

Good customer service. Generally dishes are good. Sometimes mix of dishes in a meal not balanced. Sometimes toufu dishes repeat too soon.
Box design - a bit difficult to open the cover.
Dinner delivery extremely early. At first 4+pm, then become delivered before 3 pm.
Hock Hoe Heng Catering responded22nd Jan 2022 02:16 AM

Hi Ms Maelene! Thank you for the review given. Nonetheless, we will constantly try to improve wherever we can to better serve you and our customers in the future! Cheers!

Delivery Feedback

Based on 437 customer responses.

  • On time or up to 30 min early: 356 (81.5%)
  • More than 30 min early: 58 (13.3%)
  • Late: 23 (5.3%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 306
  • Less than 10 min early: 3
  • 10–15 min early: 11
  • 15–30 min early: 36
  • More than 30 min early: 58
  • Less than 10 min late: 2
  • 10–15 min late: 6
  • 15–30 min late: 7
  • More than 30 min late: 8

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