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Hock Hoe Heng Catering

4.3 / 5 (475 reviews) 4.4 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*81%
Food Quality4.0 / 5
Service & Communication4.3 / 5
Value4.1 / 5

Customer Photos (765)

Reviews (475)

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424 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

ML
Ms Sharon Quah Verified Purchase
4.0 / 5

"Healthy food with less salty and oily! Value for money!"

Overall food is value for money with a free fruit or dessert on every Friday. However, dessert eg green bean soup can be expired to consume if the food delivery too early for dinner.
Hock Hoe Heng Catering responded30th Nov 2021 01:47 PM

Hi Ms Sharon Quah! Thank you for the feedback given to us. We will continue to work hard on every aspect to serve our customers better and sorry for the inconvenience caused.

Ms Chloe
Ms Chloe Verified Purchase
5.0 / 5

Restaurant food delivered to home

For the price paid it is definitely a good deal especially when you are used to restaurant food with msg.
Hock Hoe Heng Catering responded2nd Nov 2021 04:04 PM

Hi Ms Chloe! Thank you for the review given to us. We will continue to work harder on every expect of our service and quality of food to better serve all customers. Cheers!

WL
Mr Winston Leong Verified Purchase
4.0 / 5

Suffered for 20 days.

The portions are too little for 2 persons. The soup are either too bland or too salty, the veggies are always overcooked.
Choose one
Hock Hoe Heng Catering responded21st Dec 2021 10:55 PM

Hi Mr Winston Leong,

Appreciate the feedback given to us. We will continue to work hard on every aspect to serve our customers better. Sorry for the inconvenience caused. Once again, we appreciate all feedbacks given to help us improve.

Thank you!

Mr Wong Chong Hon
Mr Wong Chong Hon Verified Purchase
5.0 / 5

Food variety is good. Very value for money.

Delivery is reliable and arrive at a relatively consistent timing. Food variety is good. Very value for money.
Hock Hoe Heng Catering responded30th Nov 2021 01:08 AM

Hi Mr Wong Chong Hon! Thank you very much for the feedback given to us. We will continue to work harder on every expect of our service and quality of food to better serve all customers. Much appreciated.

S
Ms Sophia Verified Purchase
5.0 / 5

Good

Overall its a good value, food taste good not too salty or oily. Just nice! Could be a little more portion?
Tingkat Dinner Meal 3 days period
Hock Hoe Heng Catering responded24th Oct 2021 02:18 AM

Hi Ms Sophia! Thank you for the feedback given to us. We will continue to work harder on every expect of our service and portion of food to better serve all customers. Thank you!

Mr Tay
Mr Tay Verified Purchase
4.0 / 5

Could have better value & hope can look into menu to improve

A little disappointed,as this restaurant is an old timer.however,may be is new to Tingkat business, the soap is simply too plain. food portion could have adjust a bit more.
Choose one
Hock Hoe Heng Catering responded28th Oct 2021 01:00 AM

Hi Mr Tay! We appreciate the feedback given to us. We will continue to work harder on every expect of our service and varieties of food to better serve all customers. Thank you!

LJ
Mr Loke Jee Hoek Verified Purchase
4.0 / 5

Simple and normal food menu

Already informed caterer don't deliver prawns, except fish, but they still sent at least twice. So I have to terminate the contract. Fish is very limited, normally 1 dish per 2 weeks.
Tingkat Dinner 20 Days Meal (First time customer only!) Tingkat Dinner 20 Days Meal (First time customer only!) Tingkat Dinner 20 Days Meal (First time customer only!)
Hock Hoe Heng Catering responded24th Nov 2021 06:01 PM

Hi Mr Loke Jee Hoek! Thank you for the feedback given to us. We will continue to work hard on every aspect to serve our customers better. Sorry for the inconvenience caused. Once again, we appreciate all feedbacks given to help us improve as a relatively new Tingkat Caterer.

Joyce CHO
Joyce CHO Verified Purchase
4.0 / 5

Good but can be edible.

Not bad. Serving of soup is more than other caterers. But dishes abit little. Not enough for big eaters. Always have 1 processed food which i dislike.
Hock Hoe Heng Catering responded24th Oct 2021 02:20 AM

Hi Joyce! Thank you for the feedback given to us. We will continue to work harder on every expect of our service and varieties of food to better serve all customers. Cheers!

M
Ms Magdalene Yue Verified Purchase
4.0 / 5

Value for money

Food portion was good and value for money. However, because our package comprises 4 dishes, there were days where we would have 2 fried items. Would definitely reconsider if the menu for 4 dishes can be improved.
Hock Hoe Heng Catering responded1st Dec 2021 06:56 PM

Hi Magdalene! Thank you for the feedback given to us. We will continue to work hard on every aspect and come up with more varieties on our menu to serve everyone better. Sorry for the inconvenience caused.

Mr Jonathan
Mr Jonathan Verified Purchase
5.0 / 5

Food worthy of money

The food is value and money. Food arrive early and in a timely manner. The service was excellent and beyond expectation.
Hock Hoe Heng Catering responded11th Nov 2021 04:37 PM

Hi Mr Jonathan! Appreciate the review provided. We will continue to work harder on every expect of our service and varieties of food to better serve all customers. Thank you!

Delivery Feedback

Based on 437 customer responses.

  • On time or up to 30 min early: 356 (81.5%)
  • More than 30 min early: 58 (13.3%)
  • Late: 23 (5.3%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 306
  • Less than 10 min early: 3
  • 10–15 min early: 11
  • 15–30 min early: 36
  • More than 30 min early: 58
  • Less than 10 min late: 2
  • 10–15 min late: 6
  • 15–30 min late: 7
  • More than 30 min late: 8

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