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Hock Hoe Heng Catering

4.3 / 5 (475 reviews) 4.5 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*81%
Food Quality4.0 / 5
Service & Communication4.3 / 5
Value4.1 / 5

Customer Photos (765)

Reviews (475)

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424 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

AL
Ms Connie Verified Purchase
5.0 / 5

Worth for money, healthy choice

I am returning customer. So far the food is well packed and come with 2 soups for 2 pax. Overall worth for money
Hock Hoe Heng Catering responded14th Nov 2021 05:06 PM

Hi Ms Connie! Thank you for the review provided. We will continue to work on the quality of our food and come up with more varieties on our menu to serve everyone better. Cheers :)

Ms Rina Pang
Ms Rina Pang Verified Purchase
4.0 / 5

Good

Pros: Cheap. Weekly menu available.
Cons: Taste is so-so. Portion comparatively small. Frequent use of processed food. Food came very early foodline
Hock Hoe Heng Catering responded8th Nov 2021 04:47 PM

Hi Ms Rina Pang!

Appreciate for the feedback given to us. We will continue to work harder on every expect of our service and portion of food to better serve all customers.

Our delivery time is within 3pm to 7pm. Time might varies due to traffic jam, heavy rain, etc. Therefore, we are unable to provide the definite time of delivery to you. Kindly understands.

Thank you.

Ms Livern
Ms Livern Verified Purchase
5.0 / 5

Good taste, worth to try

1st time customer. The food is generally good taste. will consider to order from them if need the tingkat service.
Hock Hoe Heng Catering responded19th Oct 2021 01:40 AM

Hi Ms Livern! Thank you for the wonderful review. We are pleased to hear that you enjoyed the meal served by us. We will continue to work harder on every expect of our service and quality of food to better serve all customers. Cheers!

HK
Mdm Helen Koh Verified Purchase
4.0 / 5

Food quality and service are good

The quality of food and the portions served are reasonable. Food not too oily, vegetable dish usually stir fried.
Hock Hoe Heng Catering responded14th Nov 2021 05:05 PM

Hi Mdm Helen Koh! Appreciate for the review given. We will continue to work on the quality of our food and come up with more varieties on our menu to serve everyone better. Thank you!

KN
Mr Kenny Ng Verified Purchase
4.0 / 5

I think Hock Hoe Heng Restaurant foodline is the most value

Hi, so far the food is up to expection & the delivery is prompt.
It is value for money & could improve with more promotion

Anyway, how the monthly saving plan works ?
Hock Hoe Heng Catering responded19th Oct 2021 04:38 PM

Hi Mr Kenny Ng!

Thank you very much for the feedback given to us. We will continue to work harder on every expect of our service and quality of food to better serve all customers.

Information/details of the monthly saving plan had been shared to you via WhatsApp. You may feel free to contact us to enquire further. Cheers.

N
Mr NG Verified Purchase
4.0 / 5

Good, but can be Better

The delivery was on-time, and the food was generally ok. Would be good if there is more variety of dishes.
Hock Hoe Heng Catering responded17th Oct 2021 01:48 AM

Hi Mr Ng! Thank you for the feedback given to us. We will continue to work harder on every expect of our service and varieties of food to better serve all customers. Cheers!

Selene Liu
Selene Liu Verified Purchase
5.0 / 5

Great value and variety!

Generally the food is good, I have renewed a few times already. however, the delivery seems to be getting earlier (even as early as 2.45pm).
Hock Hoe Heng Catering responded8th Nov 2021 05:00 PM

Hi Selene!

Appreciate for the feedback given to us. We will continue to work harder on every expect of our service and quality of food to better serve all customers.

Noted on your concern regarding to the delivery time as well. We promised that this will not happen again. Thank you!

Rani
Rani Verified Purchase
4.0 / 5

Convenient food at your doorstep

Service was good but most time food was cold.
Food was good but could use less starch in the vegetable dishes .
Hock Hoe Heng Catering responded8th Nov 2021 05:44 PM

Hi Rani,

Thank you for the feedback given to us.

Noted on your concern in the ingredients (e.g. starch). We promise to continue to work harder on every expect of our service and quality of food to better serve all customers.

Cheers!

Mdm Irene Tan
Mdm Irene Tan Verified Purchase
4.0 / 5

Nice food but maybe not so much for young kids.

Food taste was ok but sometimes dishes may not be very kids-friendly (e.g. some vegetable dishes not suitable for young kids). Thanks seller for the bananas given on friday.
Hock Hoe Heng Catering responded20th Sep 2021 02:49 PM

Hello Mdm Irene Tan, thank you very much for the feedback given to us. We will continue to work harder on every expect of our service and quality of food to better serve all customers. Much appreciated.

Ms MiiKa Wong
Ms MiiKa Wong Verified Purchase
4.0 / 5

Hope this time round they won’t disappoint us again .

My kids like their food but portion seriously need to divide properly for how many person order .

I hope we 3 pax order the food should come like 3 or 6 or 9 pieces portion so at least my kids won’t fight for the food.

Anyway will give this company One More Chance ! order another 20 days . But This time order will be 4 person .
Let’s see will it be last or continue
Choose one Choose one Choose one
Hock Hoe Heng Catering responded17th Oct 2021 02:40 PM

Hi Ms Miika, thank you very much for the review and we appreciate it tons.

Over the month of your subscription. i understand that you have met problems with the portion of the food and we have since then investigate it thoroughly and contact you with the neccsarry service recovery. we hope we will be able to accomodate you better this coming month and not dissapoint you.

Once again, we sincerely thank you for the support!

Delivery Feedback

Based on 437 customer responses.

  • On time or up to 30 min early: 356 (81.5%)
  • More than 30 min early: 58 (13.3%)
  • Late: 23 (5.3%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 306
  • Less than 10 min early: 3
  • 10–15 min early: 11
  • 15–30 min early: 36
  • More than 30 min early: 58
  • Less than 10 min late: 2
  • 10–15 min late: 6
  • 15–30 min late: 7
  • More than 30 min late: 8

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