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Hock Hoe Heng Catering

4.3 / 5 (475 reviews) 4.4 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*81%
Food Quality4.0 / 5
Service & Communication4.3 / 5
Value4.1 / 5

Customer Photos (765)

Reviews (475)

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424 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

N
Mr NG Verified Purchase
4.0 / 5

Good, but can be Better

The delivery was on-time, and the food was generally ok. Would be good if there is more variety of dishes.
Hock Hoe Heng Catering responded14th Oct 2021 05:55 PM

Hi Mr Ng! Thank you for the feedback given to us. We will continue to work harder on every expect of our service and quality of food to better serve all customers. Cheers!

4.0 / 5

Would not recommend

Vegetables are mostly yellowish as per the previous reviews (which proves their point) and delivery timing for mine is about 3-4pm which unfortunately when I start dining in on them at 6-7pm there's more than a few times the dishes are spoilt (sour smell). Comes with two soups for two paxes. Some are really good, but most are just bland. Dishes comes very randomly as well, with random fruits and eclairs on some days then 2/20 dinner has siew mais lol
Tingkat Dinner 20 Days Meal (First time customer only!) Tingkat Dinner 20 Days Meal (First time customer only!) Tingkat Dinner 20 Days Meal (First time customer only!) Tingkat Dinner 20 Days Meal (First time customer only!)
Hock Hoe Heng Catering responded14th Nov 2021 05:27 PM

Hi Ms Jasmine Eleanor Ng!

Thank you for the feedback provided.

Noted on your concerns regarding to the delivery timing. Our delivery timing is within 3pm to 7pm (Time might varies due to traffic jam, bad weather, etc.). We apologies if we are unable to meet your requirements.

No worries, we will continue to work on the quality of our food and come up with more varieties on our menu to serve everyone better.

Cheers!

Ms Vennice Chua
Ms Vennice Chua Verified Purchase
5.0 / 5

1st time order promo 20 + 1 days meal

The service of tingkat provider is good. however, the dishes are not really suit to us. there is fruit provided on every friday.
Hock Hoe Heng Catering responded5th Oct 2021 09:01 PM

Hi Ms Vennice Chua! Thank you very much for the feedback given to us. We will continue to work harder on every expect of our service and quality of food to better serve all customers. Cheers!

Ms Karen Choo
Ms Karen Choo Verified Purchase
4.0 / 5

Cheap but ok only.

Food was simple and always got 1 fried item. Dont really look forward to the meals everyday and was hoping it ends soon. The dishes dont give a feeling of home-cooked meals.
Hock Hoe Heng Catering responded17th Oct 2021 02:36 PM

Hi Ms Karen, thank you for you support over the past month or so and we appreciate your feedback as it will help us improve.
Our team will be following up with you to understand and gather more feedback/information from you as well as providing you w a service recovery.

As we are still relatively quite new in the industry (6month old), we are constantly trying to improve and suit every customer taste bud and of course providing you guys with the best service as well as value where possible. Meanwhile, we will continue to work harder and hopefully we will better serve you when there is a chance to

ML
Mr Sharon Quah Verified Purchase
5.0 / 5

The most value for money and healthy tingkat I ever had!

"Value for money" as the portion of food quite big and every Friday come with additional fruit or dessert without extra charge!
Hock Hoe Heng Catering responded14th Oct 2021 05:54 PM

Hi Mr Sharon Quah! Appreciate the that you enjoyed the food we prepared. We will continue to work harder on every expect of our service and quality of food to better serve all customers. Thank you!

Joy Tan
Joy Tan Verified Purchase
4.0 / 5

Food is nice , but abit salty, may order again in the futur.

Food is nice , would be better if less salt ,but I will consider to order again in the future . Thanks
Hock Hoe Heng Catering responded20th Sep 2021 10:26 AM

Hi Ms Joy Tan! Thank you for the feedback given to us. We will continue to work harder on our quality of food to better serve all customers. Cheers!

Ms lynda chin
Ms lynda chin Verified Purchase
4.0 / 5

The portion was really too little...........................

Well, the portion is real small. Thus I requested for more and the picture provided was when I requested more. Its still a bit too little....
Tingkat Dinner 20 Days Meal (First time customer only!)
Hock Hoe Heng Catering responded2nd Oct 2021 08:53 PM

Hi Ms Lynda Chin! Thank you for the feedback given to us. We will continue to work harder on every expect of our service and quality of food to better serve all customers. Cheers!

Ms Joy Tan
Ms Joy Tan Verified Purchase
4.0 / 5

Food is ok but is abit salty ,I will consider to order again

The food is quite good but I feel that it is rather salty. If that added lesser salt, this would be a great deal. The portions are also quite small but it is enough to feed my family of two. I would consider to order from this caterer again in the future.
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Hock Hoe Heng Catering responded16th Sep 2021 12:01 AM

Hi Ms Joy Tan! Thank you for the feedback given to us. We will continue to work harder on our quality of food to better serve all customers. Cheers!

Ms Meili
Ms Meili Verified Purchase
4.0 / 5

Overall still good, can try.

Has provided feedback through Whatsapp instead. But overall, portion is reasonable. Well balanced meal. Food delivery is reliable and always on time!
Hock Hoe Heng Catering responded5th Oct 2021 08:59 PM

Hi Ms Meili! Thank you very much for the feedback given to us. We will continue to work harder on every expect of our service and quality of food to better serve all customers. Cheers!

Mr Andson Ngu
Mr Andson Ngu Verified Purchase
4.0 / 5

Second time tingkat dinner

Food is nice, portion just nice for two pax, no repeat of dishes every day. The soup is very nice and not oily.
Choose one
Hock Hoe Heng Catering responded2nd Oct 2021 08:55 PM

Hi Mr Andson Ngu! Thank you for the feedback given to us. We will continue to work harder on every expect of our service and quality of food to better serve all customers. Cheers!

Delivery Feedback

Based on 437 customer responses.

  • On time or up to 30 min early: 356 (81.5%)
  • More than 30 min early: 58 (13.3%)
  • Late: 23 (5.3%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 306
  • Less than 10 min early: 3
  • 10–15 min early: 11
  • 15–30 min early: 36
  • More than 30 min early: 58
  • Less than 10 min late: 2
  • 10–15 min late: 6
  • 15–30 min late: 7
  • More than 30 min late: 8

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