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Hock Hoe Heng Catering

4.3 / 5 (475 reviews) 4.5 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*81%
Food Quality4.0 / 5
Service & Communication4.3 / 5
Value4.1 / 5

Customer Photos (765)

Reviews (475)

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475 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

KN
Mr Kenny Ng Verified Purchase
4.0 / 5

I think Hock Hoe Heng Restaurant foodline is the most value

Hi, so far the food is up to expection & the delivery is prompt.
It is value for money & could improve with more promotion

Anyway, how the monthly saving plan works ?
Hock Hoe Heng Catering responded19th Oct 2021 04:38 PM

Hi Mr Kenny Ng!

Thank you very much for the feedback given to us. We will continue to work harder on every expect of our service and quality of food to better serve all customers.

Information/details of the monthly saving plan had been shared to you via WhatsApp. You may feel free to contact us to enquire further. Cheers.

N
Mr NG Verified Purchase
4.0 / 5

Good, but can be Better

The delivery was on-time, and the food was generally ok. Would be good if there is more variety of dishes.
Hock Hoe Heng Catering responded17th Oct 2021 01:48 AM

Hi Mr Ng! Thank you for the feedback given to us. We will continue to work harder on every expect of our service and varieties of food to better serve all customers. Cheers!

Selene Liu
Selene Liu Verified Purchase
5.0 / 5

Great value and variety!

Generally the food is good, I have renewed a few times already. however, the delivery seems to be getting earlier (even as early as 2.45pm).
Hock Hoe Heng Catering responded8th Nov 2021 05:00 PM

Hi Selene!

Appreciate for the feedback given to us. We will continue to work harder on every expect of our service and quality of food to better serve all customers.

Noted on your concern regarding to the delivery time as well. We promised that this will not happen again. Thank you!

Rani
Rani Verified Purchase
4.0 / 5

Convenient food at your doorstep

Service was good but most time food was cold.
Food was good but could use less starch in the vegetable dishes .
Hock Hoe Heng Catering responded8th Nov 2021 05:44 PM

Hi Rani,

Thank you for the feedback given to us.

Noted on your concern in the ingredients (e.g. starch). We promise to continue to work harder on every expect of our service and quality of food to better serve all customers.

Cheers!

Mdm Irene Tan
Mdm Irene Tan Verified Purchase
4.0 / 5

Nice food but maybe not so much for young kids.

Food taste was ok but sometimes dishes may not be very kids-friendly (e.g. some vegetable dishes not suitable for young kids). Thanks seller for the bananas given on friday.
Hock Hoe Heng Catering responded20th Sep 2021 02:49 PM

Hello Mdm Irene Tan, thank you very much for the feedback given to us. We will continue to work harder on every expect of our service and quality of food to better serve all customers. Much appreciated.

Ms MiiKa Wong
Ms MiiKa Wong Verified Purchase
4.0 / 5

Hope this time round they won’t disappoint us again .

My kids like their food but portion seriously need to divide properly for how many person order .

I hope we 3 pax order the food should come like 3 or 6 or 9 pieces portion so at least my kids won’t fight for the food.

Anyway will give this company One More Chance ! order another 20 days . But This time order will be 4 person .
Let’s see will it be last or continue
Choose one Choose one Choose one
Hock Hoe Heng Catering responded17th Oct 2021 02:40 PM

Hi Ms Miika, thank you very much for the review and we appreciate it tons.

Over the month of your subscription. i understand that you have met problems with the portion of the food and we have since then investigate it thoroughly and contact you with the neccsarry service recovery. we hope we will be able to accomodate you better this coming month and not dissapoint you.

Once again, we sincerely thank you for the support!

N
Mr NG Verified Purchase
4.0 / 5

Good, but can be Better

The delivery was on-time, and the food was generally ok. Would be good if there is more variety of dishes.
Hock Hoe Heng Catering responded14th Oct 2021 05:55 PM

Hi Mr Ng! Thank you for the feedback given to us. We will continue to work harder on every expect of our service and quality of food to better serve all customers. Cheers!

Mr Brian Leoh
Mr Brian Leoh Verified Purchase
3.0 / 5

Good price with Decent quality food

Got improvement in terms of the daily dish mix, but still need to improve on variety of food. Overall acceptable.
Hock Hoe Heng Catering responded28th Oct 2021 01:01 AM

Hi Mr Brian Leoh! Thank you for the feedback given to us. We will continue to work harder on every expect of our service and varieties of food to better serve all customers. Cheers!

4.0 / 5

Would not recommend

Vegetables are mostly yellowish as per the previous reviews (which proves their point) and delivery timing for mine is about 3-4pm which unfortunately when I start dining in on them at 6-7pm there's more than a few times the dishes are spoilt (sour smell). Comes with two soups for two paxes. Some are really good, but most are just bland. Dishes comes very randomly as well, with random fruits and eclairs on some days then 2/20 dinner has siew mais lol
Tingkat Dinner 20 Days Meal (First time customer only!) Tingkat Dinner 20 Days Meal (First time customer only!) Tingkat Dinner 20 Days Meal (First time customer only!) Tingkat Dinner 20 Days Meal (First time customer only!)
Hock Hoe Heng Catering responded14th Nov 2021 05:27 PM

Hi Ms Jasmine Eleanor Ng!

Thank you for the feedback provided.

Noted on your concerns regarding to the delivery timing. Our delivery timing is within 3pm to 7pm (Time might varies due to traffic jam, bad weather, etc.). We apologies if we are unable to meet your requirements.

No worries, we will continue to work on the quality of our food and come up with more varieties on our menu to serve everyone better.

Cheers!

Ms Vennice Chua
Ms Vennice Chua Verified Purchase
5.0 / 5

1st time order promo 20 + 1 days meal

The service of tingkat provider is good. however, the dishes are not really suit to us. there is fruit provided on every friday.
Hock Hoe Heng Catering responded5th Oct 2021 09:01 PM

Hi Ms Vennice Chua! Thank you very much for the feedback given to us. We will continue to work harder on every expect of our service and quality of food to better serve all customers. Cheers!

Delivery Feedback

Based on 437 customer responses.

  • On time or up to 30 min early: 356 (81.5%)
  • More than 30 min early: 58 (13.3%)
  • Late: 23 (5.3%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 306
  • Less than 10 min early: 3
  • 10–15 min early: 11
  • 15–30 min early: 36
  • More than 30 min early: 58
  • Less than 10 min late: 2
  • 10–15 min late: 6
  • 15–30 min late: 7
  • More than 30 min late: 8

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