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Hock Hoe Heng Catering

4.3 / 5 (475 reviews) 4.5 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*81%
Food Quality4.0 / 5
Service & Communication4.3 / 5
Value4.1 / 5

Customer Photos (765)

Reviews (475)

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475 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Mr Chow
Mr Chow Verified Purchase
4.0 / 5

Food was delicious and tasty. Not too oily or salty. Thanks.

Food was delicious and tasty. Not too oily or salty. Delivered on time. Will order again. Thank you.
Hock Hoe Heng Catering responded29th Jun 2021 12:04 PM

Hi Mr Chow! Thank you very much for the wonderful review. We will continue to work harder on every expect of our service or quality of food to better serve all customers.

Mr Chow
Mr Chow Verified Purchase
4.0 / 5

Food was delicious and tasty. Not too oily or salty. Thanks.

Food was delicious and tasty. Not too oily or salty. Delivered on time. Will order again. Thank you.
Hock Hoe Heng Catering responded29th Jun 2021 12:04 PM

Hi Mr Chow! Thank you very much for the wonderful review. We will continue to work harder on every expect of our service or quality of food to better serve all customers.

N
Mr NG Verified Purchase
4.0 / 5

Good, but could be better

There are improvements on the menu from the last feedback, but it was still quite disappointing to see 2 vegetable dishes on some days. Hope to see more meat dishes varieties, and with improvement on the serving portion. Thank you.
Hock Hoe Heng Catering responded29th Jun 2021 12:10 PM

Hi Mr Ng! We will work on the quality of our food and come up with more varieties on our menu. Once again, we appreciate all feedbacks given to help us improve as a relatively new Tingkat Caterer.

N
Mr NG Verified Purchase
4.0 / 5

Good, but could be better

There are improvements on the menu from the last feedback, but it was still quite disappointing to see 2 vegetable dishes on some days. Hope to see more meat dishes varieties, with improvement on the serving portion. Thank you.
Hock Hoe Heng Catering responded29th Jun 2021 12:17 PM

Hi Mr Ng! Thank you for the feedback given to us. We will continue to work on the quality of our food and come up with more varieties on our menu to serve everyone better. Cheers!

Mr Brian Leoh
Mr Brian Leoh Verified Purchase
4.0 / 5

Decent quality, but overall quality still need improvement

The food is decent portion and quality. For this price, cannot expect too much, but hopefully the overall quality can be improved, with more food variety and choices.
Hock Hoe Heng Catering responded29th Jun 2021 12:14 PM

Hi Mr Brian Leoh! We will continue to work on the quality of our food and come up with more varieties on our menu. Once again, we appreciate all feedbacks given to help us improve as a relatively new Tingkat Caterer.

LY
Mr Leong Verified Purchase
4.0 / 5

Food is less oil and less salty!

The delivery are prompt and hassle free from online ordering up to received the order.

The food are neither oily nor salty. It taste like healthy home cook food except the portion for dishes are too small e.g. 4 pcs of brinjal when you order for 1 pax.

Nonetheless, overall experience satisfaction as I like home cook taste of food!
Hock Hoe Heng Catering responded29th Jun 2021 12:20 PM

Hi Mr Leong! Thank you for the feedback given to us. We will work on the quality of our food and promise to better serve all our customers in the future! Cheers!

Mdm Ivy Tan
Mdm Ivy Tan Verified Purchase
4.0 / 5

Tingkat serving portion good enough for me.

Dinner portion serving good enough for my family.
Meal delivery on time. Dishes suitable for my family.
Choose one
Hock Hoe Heng Catering responded13th Jul 2021 10:46 PM

Hi Mdm Ivy Tan! Thank you very much for the wonderful review. We will continue to work harder on every expect of our service or quality of food to better serve all customers. Cheers!

Ms Vivien
Ms Vivien Verified Purchase
4.0 / 5

Good soup but oily dishes

The only caterer that provided individual serving of soup - 3 bowls of soup for 3 paxs. Soup was nice and portion generous. But the dishes were too oily.
Hock Hoe Heng Catering responded8th May 2021 03:01 PM

Hi Ms Vivien. Thank you very much for the review/feedback. We will translate your feedback to our team so as to work on the quality of our food. Nonetheless, we appreciate the feedback given as it will help us to become a better caterer for everyone! Cheers!

AL
Mrs Connie Verified Purchase
4.0 / 5

Healthy choice

Overall worth for value. Comes with 2 soups. The dishes are healthy cooking methods, but not suit for my little son consume.
Hock Hoe Heng Catering responded7th Jun 2021 11:58 AM

Hello Mrs Connie, thank you very much for the positive review. We will continue to work hard to serve everyone better! Cheers!

Ms MEI
Ms MEI Verified Purchase
5.0 / 5

No comments.

The dishes was not good, tastless and not appertizing. A look at it no appetite. Likely not to order now and wait for a 1 to 2 months then give it a try again.
Hock Hoe Heng Catering responded26th May 2021 11:43 PM

Hi Ms Mei, thank you for the review. Our Team have made arrangements to follow up with you. As per tele-convo, we understand that dishes for 1 particular day was not up to standards. We have since then held a meeting with the kitchen/delivery crew to find out what went wrong and work on the quality of our food. Knowing that you are a repeating customer and have supported us for quite sometime now, we apologize for any inconvenience caused and thank you for the support all these while. Knowing that we are quite new to the Tingkat industry, we will work extra hard to improve on all aspects of our services/food to better serve you and other customers in the future. Once again we appreciate and thank you for your honest review. Cheers!

Delivery Feedback

Based on 437 customer responses.

  • On time or up to 30 min early: 356 (81.5%)
  • More than 30 min early: 58 (13.3%)
  • Late: 23 (5.3%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 306
  • Less than 10 min early: 3
  • 10–15 min early: 11
  • 15–30 min early: 36
  • More than 30 min early: 58
  • Less than 10 min late: 2
  • 10–15 min late: 6
  • 15–30 min late: 7
  • More than 30 min late: 8

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