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Hong Choo Pte Ltd

4.4 / 5 (1,620 reviews) 4.8 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*84%
Food Quality4.2 / 5
Service & Communication4.4 / 5
Value4.3 / 5

Customer Photos (1203)

Reviews (1,620)

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46 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Li Meixuan
Li Meixuan Verified Purchase
3.0 / 5

Smaller portion but affordable

I find the portion smaller and food saltier (eg. minced meat and soup) compared to other caterers I've tried. The lack of menu means I can't look forward to what's for dinner. But is definitely much more affordable than other caterers.
Mdm Judy Ng
Mdm Judy Ng Verified Purchase
1.0 / 5

Disappointing Tingkat Services which is a failure

I ordered from Foodline and this caterer take their own sweet time to accept our order. Website phone number is not in used! the 1 pax food portion is pathetic little (like for a child) and we specific very clearly no seafood, no chicken and no spicy food. After accepting our order, there is chicken soup and vegetables is fried with dried shrimp. If you are not able to accommodate to our requirements then we would change to another company who is able to follow our strict requirements. I would not recommend this catering company to my family or friends.
Choose one Choose one
Mr Eric Foo
Mr Eric Foo Verified Purchase
2.0 / 5

Need quality control

Been with this tingkat caterer for close to 2 years, but find their food and dishes quality degrading, had feedback to them, hope they will improve in their quality control
E
Ms Esther Verified Purchase
2.0 / 5

Try to vary your dishes and heed customers' feedback.

Food - so so. No variety. Always same dishes. Boring. Gave feedback, but still the same, no change. Not interested to improve or make customers happy. Prefer to please themselves by doing things their way - prefer to do whatever they want Then why ask for feedback if you are not interested to improve. If you want to please yourself, means service is not good, right ?
E
Ms Esther Verified Purchase
3.0 / 5

Menu dishes have become monotonous. Vary them.

Service : punctual delivery, good

Food : always same dishes. Very monotonous. Getting rather tired of it. Should change or vary menu dishes eg fried tang hoon with hay bee. Steam minced pork and fried eggs are boringly tasteless like eating paper. Give fried chicken in batter.
SP
Ms Soh Pei Pei Verified Purchase
3.0 / 5

Unsure, but will continue and monitor for 1 more cycle

I have been using Hong Choo for dinner tingkat service for a couple of months and my family have been generally satisfied with the quality of food, particularly the variety and their soup.

Hence it was really unfortunate and worrying that my daughter found a steel wool strand inside the minced meat dish. Hong Choo service representative called me back the next morning to explain that it could be due to a strand of steel wool from their washing sponge accidentally left over in their cooking pot.

I understand this is a once-off event, and have continued with Hong Choo for another tingkat cycle, but this incident made me more alert and aware that we need to be constantly vigilant whenever we cater food from outside.
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Delivery Feedback

Based on 1,472 customer responses.

  • On time or up to 30 min early: 1,240 (84.2%)
  • More than 30 min early: 201 (13.7%)
  • Late: 30 (2%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 1,224
  • Less than 10 min early: 2
  • 10–15 min early: 4
  • 15–30 min early: 10
  • More than 30 min early: 201
  • Less than 10 min late: 4
  • 10–15 min late: 4
  • 15–30 min late: 11
  • More than 30 min late: 11

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A customer just ordered for 59 pax for delivery on 31st Oct, 4:00PM
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