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Hong Choo Pte Ltd

4.4 / 5 (1,629 reviews) 4.8 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*84%
Food Quality4.2 / 5
Service & Communication4.4 / 5
Value4.3 / 5

Customer Photos (1206)

Reviews (1,629)

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1,629 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

SP
Ms Soh Pei Pei Verified Purchase
5.0 / 5

Prompt and Friendly Customer Service

I've been a long-time customer of Hong Choo and have been so far satisfied with the food and customer service. Recently, Hong Choo customer service replied promptly and accommodated my request for deferment of food delivery when my family went for our vacation. I am most appreciative of how I am able to easily make the requests via its business Whatsapp channel and receive prompt responses from their friend customer service representative.
E
Ms Esther Verified Purchase
4.0 / 5

Food and service ok

Food : ok. But sometimes food is tasteless. Maybe you forget to add salt or soya sauce. Request : braised pig trotters or pig legs.

Service : ok. Delivery is punctial. Please knock on door after hanging food on gate hook. Do that i know food has arrived. Thanks.
Ms Liang Jiaqun
Ms Liang Jiaqun Verified Purchase
5.0 / 5

My 2nd time ordering

This is my 2nd order from Hong Choo, quality and food taste is good as usual. Customer service staff is very polite to get feedback from customer regarding their food. i would love to see child friendly menu in near future and definitely support if they have one.

Delivery Feedback

Based on 1,481 customer responses.

  • On time or up to 30 min early: 1,247 (84.2%)
  • More than 30 min early: 203 (13.7%)
  • Late: 30 (2%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 1,231
  • Less than 10 min early: 2
  • 10–15 min early: 4
  • 15–30 min early: 10
  • More than 30 min early: 203
  • Less than 10 min late: 4
  • 10–15 min late: 4
  • 15–30 min late: 11
  • More than 30 min late: 11

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