House Of Catering F&B Pte Ltd

During ordering of tingkat, I asked for less salt and oil and the customer service personnel told me their food is already less salt and oil. Upon trying out their meals, their food was rather oily and salty, especially their fried noodles and some of the meat dishes. Soup was not well packed and 2/3 of the soup spilled out. Some days their food serving size was insufficient for 2 people and some days are fine.

Food can be better.

Short of delivery for rice on last day and no respond after feedback.

The vegetables was not properly cut, overall taste was ok

Well the toufu is sour.. probably spoilt after long hr preparation and kept in the box

It's my first time ordering tingkat and i had a terrible one. I am not fussy with food but i am very disappointed with the service. My children had upset after consuming one of the dinners which i traced on my CCTV; the meals were sent at 240pm. We only consumed at about 6:45pm. I called them to inform and the CSO replied that it's not possible so i dropped an email with a screenshot of my CCTV. The manager took a day to reply and i insisted i had to cancel my tingkat which she obliged to but since then (2 days) i haven't got any response on my reply and refund. i spoke to the CSO and she said the manager is not around. So, everyone, House of Catering, Lexin and Empire Catering are under one group and i reckon their poor customer service is due to shortage of manpower. They also send their meals between 2:30pm and 3:30pm to Sengkang area. I can't help but to imagine that they cook the meals (for dinner) really early, making it not safe for consumption at dinner time.

1) When I ordered the food, I already specified that we are Allergic to peanuts but we were still given a peanut dish (Braised PEANUT with Lotus Roots).
It is clearly STATED in their Invoice (as can be seen in the top part of the attached photo) that customer requested: NO Peanut. As a result of this, we cannot eat the food.

2) The food portions is very small. Doesn't look like its for 3 pax. see photo attached. It looks like the portion is only enough for 2 persons!

Bland soup. Ordered brown rice but portion is so little. Don't feel full after every meal.

Food is okay. But having bad experience with their service.

A little bit pricey Abt $6.3 per pax per meal.
The portion is small and so-so for the taste only.

Hope it can improve on the variety of dish (4th dish is always deep fried item).