House Of Catering F&B Pte Ltd

Pleasant experience with the tingkat

Ok food, service isn’t good so far, serving size a bit small sometimes.

Food and service was good. Delivery time too early at 9am.

Not bad food

The portion given is just nice and taste of the food is delicious. Will order again!

Ordered tingkat but first day no tingkat was delivered. Food wise not bad but portion too small.

Overall okay

It's my first time ordering tingkat and i had a terrible one. I am not fussy with food but i am very disappointed with the service. My children had upset after consuming one of the dinners which i traced on my CCTV; the meals were sent at 240pm. We only consumed at about 6:45pm. I called them to inform and the CSO replied that it's not possible so i dropped an email with a screenshot of my CCTV. The manager took a day to reply and i insisted i had to cancel my tingkat which she obliged to but since then (2 days) i haven't got any response on my reply and refund. i spoke to the CSO and she said the manager is not around. So, everyone, House of Catering, Lexin and Empire Catering are under one group and i reckon their poor customer service is due to shortage of manpower. They also send their meals between 2:30pm and 3:30pm to Sengkang area. I can't help but to imagine that they cook the meals (for dinner) really early, making it not safe for consumption at dinner time.

1) When I ordered the food, I already specified that we are Allergic to peanuts but we were still given a peanut dish (Braised PEANUT with Lotus Roots).
It is clearly STATED in their Invoice (as can be seen in the top part of the attached photo) that customer requested: NO Peanut. As a result of this, we cannot eat the food.

2) The food portions is very small. Doesn't look like its for 3 pax. see photo attached. It looks like the portion is only enough for 2 persons!

Food was geneally good but soup was pretty bland. I would go for 4 dishes next time.