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Ishiro Fusion Catering

4.4 / 5 (265 reviews)
Not MUIS certified FoodLine verified reviews
On-time delivery*77%
Food Quality4.1 / 5
Service & Communication4.2 / 5
Value4.1 / 5

Customer Photos (472)

Reviews (265)

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20 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Ms Tai Moh Han
Ms Tai Moh Han Verified Purchase
1.0 / 5

Bad and horrible experience with irresponsible Ishiro Fusion

Dekivery late by 1.5 hours. Food was cold. Dessert in iced block could not be consumed. Ishiro did not answer call nor replied to whatsapp messages. Irresponsible caterer! After 4 weeks still did not apologise for the late delivery nor the poor food quality.
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JG
Ms JULIET GOH Verified Purchase
1.0 / 5

Food poisoning, disappointment and embarrassment.

Bad experience with food poisoning from food ordered from Ishiro Fusion Catering on CNY Eve's dinner.
Food came 45 minutes late. Broccoli turns sour and has a very bad smell.
Next day, one of my guests called to inform that he has diarrhea and vomiting in the middle of the night.
This order is a disappointment and made me very embarrassed in front of my guests.
They take food poisoning very lightly. Offered $40 refund which is not even enough for medical fee in 24 hrs clinic.
Broccoli With Mushroom
L
Ms Loy Verified Purchase
3.0 / 5

Not value for money

Charged $60 for delivery and arrived late, after 5pm. Cold food.
Pathetic portion not enough for 10.
Other Food Items or Photos of Event (Please fill in below)
Ms Jaslin Tan
Ms Jaslin Tan Verified Purchase
3.0 / 5

Worst foodline caterer experience

Service was bad, forgot to provide cutlery, food arrived 11/2hrs earlier than delivery time. So i have to serve my guests with cold food. Worst of all, i have specially ordered a matcha log cake and i received a almost melted ugly chocolate cake instead. Total disappointment.
Matcha Kinako Sweet Potato Log Cake Choose one Paper Wrap Norwegian Herb Salmon
Ishiro Fusion Catering responded26th Dec 2020 11:56 AM

Hi Jaslin, I understand from my colleague that upon receiving your email and text msg we have immediately extended a small token of $10 for the missing cutlery. Sincerely apologized for the inconvenience.

SL
Ms Stephanie Loh Verified Purchase
3.0 / 5

Food Comments

The jelly cups were very tiny. not expecting that. in a tub for condiments type.
Salmon quite bland.
Alo olio portion quite big.
The rest is quite petty in quantity.
Kelly/Sally
Kelly/Sally Verified Purchase
3.0 / 5

Need improvement on the food variety

Food was tasted good and flavourful in the first few days. Then became not appetizing, take a look at the photo enclosed. Repeated dishes within a week. Price is on the high side given the quality of food. Decided to try other caterers after 2nd cycle.
12 days Healthy Japanese Bento Box Dinner tingkat (includes saturday)
Mdm Shanice Ng
Mdm Shanice Ng Verified Purchase
3.0 / 5

Food should be fresh.

The food standard was in consistence. 1st week the food was acceptable in terms of looks and taste and also the portion given for each dish was generous. Then came 2nd & 3rd week the quantity became less but still acceptable for the portion we ordered. And for a few times, we receive green leafy vegetables that are almost turning yellow and there were repeated dishes. And last week of service, the portion became generous again but the quality of the food was not up to what the reviews given.

It was a disappointment to us as it was not value for money despite seeing many reviews raving on how good the dishes were and no repeating of dishes.

Delivery Feedback

Based on 253 customer responses.

  • On time or up to 30 min early: 194 (76.7%)
  • More than 30 min early: 30 (11.9%)
  • Late: 29 (11.5%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 176
  • Less than 10 min early: 0
  • 10–15 min early: 8
  • 15–30 min early: 10
  • More than 30 min early: 30
  • Less than 10 min late: 0
  • 10–15 min late: 12
  • 15–30 min late: 7
  • More than 30 min late: 10

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