🎄 Santa Claus is coming to town! Book your Christmas menus now to avoid disappointment! 🎄

Top

CART

Click to complete your purchase(s) :

You have not added anything yet! Add your favourite items now
Close Cart

Item(s) added to cart

View/ Checkout

KIM KITCHENZ

4.3 / 5 (518 reviews)
Not MUIS certified FoodLine verified reviews
On-time delivery*82%
Food Quality4.2 / 5
Service & Communication4.3 / 5
Value4.2 / 5

Customer Photos (269)

Reviews (518)

Write a Review

Swipe left for more quick filters

22 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

1.0 / 5

Terrible, think twice before you order.

The steam fish is still raw, and this is super terrible that the fins was there. Asked no for bitterguard, the food still come with bitterguard, the customer service mentioned, it is not guaranteed with any food cooked together with bitterguard, mentioned no cabbage in remarks, customer service said, sorry the remarks will not entertained.
Choose one Choose one Choose one
3.0 / 5

Better options out there available, unfortunately.

The overall review for Kim Kitchen was 4.0/5 stars, i.e. "Very good".
Please see attached extraction of a screenshot.

Hence, we decided to try out their 8-day trial.

First, they missed out on our rice order. We had to cook rice in a hurry on the first day. We called Kim Kitchenz to clarify. They apologized and said it was a backend error. In any case, we changed our mind on the rice order and decided to cook our rice on our own instead for the trial with them. On a good note, they refunded the rice cancellation.

Dish portions tended to be on the small side.

Several dishes were based on processed meats/ seafood, such as sausages and fish cakes.

Deep fried dishes, such as sweet and sour pork and chicken, were soggy upon delivery. They were also excessively covered in a thick layer of flour.
Traditional Tingkat Series - 8 Days TRIAL promo (3 Dishes 1 Soup / 4 Dishes ) *FIRST TIME* only
1.0 / 5

None of the tingkat series are reliable!

This is the worst food and services I ever experienced as it is the cheapest among all the tingkat caterers they have in the Foodline. If you are a big eater, please don't go for it as the portion of the food was merely enough for two persons. If you are on diet, then you can go for it as the price is affordable but not really cheap actually. In general, any of the mixed rice stalls out there is far more better than the tingkat food here. So I will NOT recommend to any of my friends.
Balanced Tingkat Series - 5 Days TRIAL Promo (2 Dishes 1 Soup / 3 Dishes) *FIRST TIME* only Balanced Tingkat Series - 5 Days TRIAL Promo (2 Dishes 1 Soup / 3 Dishes) *FIRST TIME* only Balanced Tingkat Series - 5 Days TRIAL Promo (2 Dishes 1 Soup / 3 Dishes) *FIRST TIME* only Balanced Tingkat Series - 5 Days TRIAL Promo (2 Dishes 1 Soup / 3 Dishes) *FIRST TIME* only Balanced Tingkat Series - 5 Days TRIAL Promo (2 Dishes 1 Soup / 3 Dishes) *FIRST TIME* only+2 Balanced Tingkat Series - 5 Days TRIAL Promo (2 Dishes 1 Soup / 3 Dishes) *FIRST TIME* only
view more 6 photos & videos
KIM KITCHENZ responded15th Apr 2023 10:38 AM

Dear Anne,

Thank you for the feedback.

Generally we provide average adult portion size. Most of our clients who are bigger eaters will go for 3pax instead.
Nevertheless, we appreciate your valuable feedback and your support.

1.0 / 5

1st time ordering from your website, is very bad experience!

This is what I order from Kim kitchenz! The taste is so bad! I call them to cancel my tingkat, but the customer service is very rude ! And cut my phone call! I order is for 10days tingkat! But I only try to eat one time! Is very bad taste! Lucky I don’t order it for one month!
Choose one Choose one
3.0 / 5

Not value for Money tingkat

Quite disappointed with quality of the dishes served, especially the vegetable dishes. As compared to other caterers, I think the additional amount paid not justifiable for the quality of the dishes served. Quite a nos of processes food dishes.
KIM KITCHENZ responded23rd Aug 2022 05:36 PM

Thank you so much for this review. We really appreciate you being a customer and we will carry on to do our best. We are so grateful for your review.

1.0 / 5

A little pricey especially when a Condo charge is applicable

Having ordered an trial package for dinner for 8days and paying for Condo delivery fee, my food was cold and had to be reheated. On most days, I returned from work at 7pm, my food for two were delivered at 5.30pm as I stay in the WEST side of Singapore and do not have any options of being able to choose a time slot.
When it’s time to consume it, everyday there is at least a dish which has turned sour/spoilt because it was left outside for too long.
Felt like leftover lunch was delivered to us, simply a waste of time and money. What was worst is having unrest stomach each time we finish what was able to be consumed as meals after heating it up.
KIM KITCHENZ responded8th Aug 2022 10:48 AM

Thank you so much for this review. We really appreciate you being a customer and we will carry on to do our best. We are so grateful for your review.

1) Additional surcharge applies for
• Deliver to condominium unit $1.00 per day (10 days, 8 days, and 5 days order) Most consumers who are staying at a private apartment/condominium with security guards/post have strict rules for allowing private vehicles and delivery man to access to the condo and the unit. These procedures caused delay in our deliveries.

2) Our delivery timing is 330pm to 730pm, we delivered at 530pm is a acceptable timing for dinner. Most of the caterer work at this system too. Timing unable to choose so hope you can understand every tingkat service unable to to select timing.

3) Regarding food turn sour due to it was left outside for too long, i will suggest you to put a warmer bag outside your gate so our delivery man or other caterer's delivery man will keep your food in the warmer bag to maintain the food last longer.

4) All caterer are strictly not allow to give customer left over food under the SFA law in Singapore.

5) You may check with our Kim Kitchenz 's customer's review mostly satisfied with our foods, timing and services. We are under 4.5/5 review.
Thank you .

Delivery Feedback

Based on 518 customer responses.

  • On time or up to 30 min early: 427 (82.4%)
  • More than 30 min early: 62 (12%)
  • Late: 29 (5.6%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 415
  • Less than 10 min early: 2
  • 10–15 min early: 2
  • 15–30 min early: 8
  • More than 30 min early: 62
  • Less than 10 min late: 1
  • 10–15 min late: 1
  • 15–30 min late: 7
  • More than 30 min late: 20

Review filters

Sort By

Review photo

Customer Photos

A customer just ordered for 45 pax for delivery on 31st Oct, 11:30AM
Note: To claim your $10 discount, please follow the steps below:

iPhone Users Exclusive - How to claim $10 Off with FoodLine

Step 1: Tap the share icon on iPhone and then Add to Home Screen
Step 2: Tap Add
Step 3: Open the FoodLine App, and tap Allow. The promo code will then be sent to you via Notifications.
Xmas
Promos
1,307
Menus
999+
Chat / Call
Chat / Call
Account