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KIM KITCHENZ

4.3 / 5 (518 reviews)
Not MUIS certified FoodLine verified reviews
On-time delivery*82%
Food Quality4.2 / 5
Service & Communication4.3 / 5
Value4.2 / 5

Customer Photos (269)

Reviews (518)

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518 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

4.0 / 5

Lack advance notification of later than usual delivery

Food menu and quality is fine but yet to improve on their 2.5 hours off usual delivery time with no advance courtesy notification. Quite disappointing.
KIM KITCHENZ responded26th Jan 2023 12:21 PM

Dear Customer
Our team will continue to improve on our delivery timing and we are seeking with your understanding.
Please know that we will be addressing this review with the logistic team so they can improve from it and strive to do better in the future. Any enquiry, you whatapp 87175252.

Thank you

4.0 / 5

Explore providing a phone no. to message or email.

It will be better if they have a phone no. to message or email so we don't have to call in to skip catering or feedback.a few times the dish was spicy although I indicated no spicy.v disappointed when I call to feedback & there's no replacement.
Choose one Choose one
4.0 / 5

Not exactly worth the money with the cheap 2nd and 3rd dish

Meat dishes were good. The rest are not up to standards. Repeat Cabbage dishes in a week. Sometimes third dish is just few pcs of fish cake.

Food not too salty which is good.

But food either comes super early or late. 9.30am (sometimes even 9.20am) or after 1pm. Not ordering again.
5.0 / 5

Recommended! Healthy & Tasty Food; Good Service.

Ordered for 4 pax. I liked that the dishes were packed in twos. Good variety of food. One of the few caterers that suit my children's taste buds.
KIM KITCHENZ responded26th Jan 2023 12:32 PM

Thank you so much for this review. We really appreciate you being a customer and we will carry on to do our best. We are so grateful for your review. Any enquiry you may whatapp 87175252

4.0 / 5

So so only

This was good! Give them a go go go go. Tried them after a famous reputable vendor closed down and it was alright
KIM KITCHENZ responded26th Jan 2023 12:28 PM

Thank you so much for this review. We really appreciate you being a customer and we will carry on to do our best. We are so grateful for your review. Any enquiry you may whatapp 87175252

Mr Tan Kim Leng
Mr Tan Kim Leng Verified Purchase
4.0 / 5

Family-Friendly Quality Meals at our Convenience

Repeated order for more than 6 months. Variety & quality never fails me and my family. Excited to try more. Thanks.
KIM KITCHENZ responded26th Jan 2023 12:31 PM

Thank you so much for this review. We really appreciate you being a customer and we will carry on to do our best. We are so grateful for your review. Any enquiry you may whatapp 87175252

Delivery Feedback

Based on 518 customer responses.

  • On time or up to 30 min early: 427 (82.4%)
  • More than 30 min early: 62 (12%)
  • Late: 29 (5.6%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 415
  • Less than 10 min early: 2
  • 10–15 min early: 2
  • 15–30 min early: 8
  • More than 30 min early: 62
  • Less than 10 min late: 1
  • 10–15 min late: 1
  • 15–30 min late: 7
  • More than 30 min late: 20

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A customer just ordered for 25 pax for delivery on 8th Nov, 6:00PM
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