Le Xin Catering Group Pte Ltd

Ms Claire Verified Purchase

Dinner
Jurong
15th Sep 2020
2 pax
Asian Delight Dinner Tingkat - 5 Days Trial

22nd Sep 2020

3.0 / 5

Not recommend.

Charge $5 for container, but container came with sealed. Charge expensive but dont even have proper lid? Or cannot even re-use? And food is so salty and low quality. Pay more for Asian delight not worth it.

Asian Delight Dinner Tingkat - 5 Days Trial

Le Xin Catering Group Pte Ltd responded23rd Sep 2020 11:55 AM

Greetings Ms. Claire,

Thank you for your valuable feedback.

Please note that the Bio-degradable Microwavable Container is sealed instead of closing with a lid as the method of sealing prevents spillage from happening during the food delivery process.

We are truly sorry for the disappointment caused. Please write to us via email about your honest feedback and our CSO team will be able to assist you from there.

Thank you and we will strive to serve you better in future.

Mdm YVONNE ANG Verified Purchase

Tingkat for dinner
Pasir Ris Street 52
15th Jun 2020
3 pax
Asian Delight Dinner Tingkat - 10 Days

2nd Jul 2020

3.0 / 5

Tingkat Caterer

Food was very salty and oily. The Asian Delight Menu was a disappointment. Fried rice was dry. Food lacked colour and unappetising and sometimes tasted weird when it arrived.

Ms Meiyin Lim Verified Purchase

Tingkat 10 Days Dinner
Woodlands Street 32
11th May 2020
3 pax
Family Deluxe Dinner Tingkat - 10 Days

26th May 2020

1.0 / 5

My food never came

Uploading this review here not because I want to get any reward from Foodline but I just want to give a serious feedback, in hope that this Le Xin Catering will improve their service and do not let any future customers experience the same bad service as me.

I have placed my 10-days tingkat order on a Saturday. Subsequently, I received a call to confirm that my tingkat dinner will start on Wednesday.

Wednesday came and we were waiting until we suspected something was not right as it is already 5:48pm and our dinner had not arrived.

I called the hotline and the lady over the phone told me my tingkat delivery was on the way. Note that at this moment, I had double checked and asked if it’s really on the way and she said yes and that their delivery is from 4:30pm to 7pm, so I should received my food by 7pm.

So I waited till 7pm, the food was still not here yet. I tried calling the hotline again only to find out that their customer service only operate till 6pm. This is something I cannot understand because if food doesn’t arrive by 7pm what is the customer supposed to do?

Nevertheless I was routed to the “after office hour help desk” which isn’t of much help because the lady over the phone can only gather information and get back to you the next working day. They cannot do any checks, neither cal they contact the delivery man. So for what ah?

Conclusion, at 7:30pm, nothing is solved and my family and I have waited for nothing. I think what triggered me the most is I called to confirmed on my order on the same day and yet all these still happened.

I have since then opted for a full refund from Le Xin, and I thank them for processing the refund quickly. While this drama has ended, I really feel that the whole customer service experience is really bad, every part of the customer service process is wrong.

While I can understand it might be a busy period for Le Xin due to Covid, however I do not think this should be an excuse, they had more than 48hrs to process and prepare my order.

I do not need any further compensation for this unpleasant experience with Le Xin, I just feel that you should really look into your customer service and processes.

Le Xin Catering Group Pte Ltd responded26th May 2020 12:18 PM

Dear Ms. Mei Ling,

Thank you for your valuable feedback and understanding. We would like to express our sincerest apologies on this matter that happened due to our operations oversight.

Our Operations Team will take extra precaution to ensure such mistake will not happen again.

We are glad to hear that you’ve got your refund and we will strive to serve you better in future again.

Best regards,
Le Xin Catering Group

Mr Puah Sze Ngee Verified Purchase

Tingkat Lunch
138B Lorong 1a Toa Payoh
20th Apr 2020
2 pax
Family Deluxe Lunch Tingkat - 5 Days Trial

26th Apr 2020

2.0 / 5

Normal caterer

Food quality, Soup portion quantity, food cleaniness can be improved. Customer service staffs over the phone needs improvement in customer service standard. Caterer unreachable on saturday as not they are not in operation.

F

Ms Foo Verified Purchase

Dinner tingkat delivery
Bukit Batok West Avenue 6
20th Apr 2020
2 pax
Family Deluxe Dinner Tingkat - 20 Days

1st Jun 2020

3.0 / 5

Much room for improvement

This was my second time ordering as other caterers are full (first time was a few years ago with average food quality)
Most dishes are quite blend including braised dishes and soup; meat in soup not tender enough. Can improve with more sauce/spices and gravy, and more varied cooking methods. Inconsistent use of lids or plastic sealing of opted microwavable containers; tend to leak or feel oily on the exterior regardless.

Le Xin Catering Group Pte Ltd responded1st Jul 2020 11:50 AM

Dear Ms. Foo,

Thank you for your valuable feedback and support towards Le Xin Catering Group.

We would like to express our sincerest apologies on the unpleasant experience you have been through. As our company takes such food quality matters very seriously, our kitchen has proceeded to review the dishes mentioned in your feedback.

We would also like to apologize for the change of using container lids for a short period due to the shortage of seals during COVID-19 period. We have used back our sealing method to avoid food spillage immediately when there are stocks for us to use.

As we strive to provide the best food for our customers, we have escalated your feedback and concerns to our chefs and kitchen staff to improve on our dishes. We apologise for any inconvenience caused and hope to continuously improve to serve you better.

Best Regards,
Le Xin Catering Grou

KN

Mr Kevin Ng Verified Purchase

Dinner tingkat
Woodlands
20th Apr 2020
2 pax
Family Deluxe Dinner Tingkat - 20 Days

1st Jun 2020

1.0 / 5

Not recommended-small portion

I have ordered for 2 pax tingkat dinner but the portion that I am getting is quite little and is only just merely enough for 1 pax. Often that I have to top up with other dishes or buy separately. Not recommended to order from this caterer.

Le Xin Catering Group Pte Ltd responded2nd Jun 2020 02:05 PM

Dear Mr. Kevin,

Thank you for your valuable feedback.

We are sorry for the unpleasant experince you had been through. Our Customer Service Officer will feedback to our Kitchen about the food quantity and they will look into this matter.

We truly appreciate your feedback and we will strive to serve you better in future.

Best regards,
Le Xin Catering Group

M

Mr Ranndy Yip Verified Purchase

Ting Kat dinner
Hougang Avenue 8
20th Apr 2020
4 pax
Family Deluxe Dinner Tingkat - 20 Days

22nd May 2020

3.0 / 5

Ting kat dinner review

The food was not up to expectations. Green vegetables has some unpleasant taste. The soup we had 2 bowls same soup but 1 taste sour n 1 not sour. It’s suppose to be chicken white vegetables soup.

Le Xin Catering Group Pte Ltd responded1st Jul 2020 11:51 AM

Dear Mr. Ranndy Yip,

Thank you for your valuable feedback.

Our sincerest apologies for the unpleasant experience you have been through. As our company takes such food quality matters very seriously, we have conducted an immediate investigation and immediate actions have been taken since April to improve on our food quality.

As we strive to provide the best food for our customers, we hope to continuously improve and serve you better in future. Thank you and have a nice day ahead.

Best Regards,
Le Xin Catering Group

Mrs Yi Ting Ng Verified Purchase

Daily dinner
Punggol Way
20th Apr 2020
2 pax
Family Deluxe Dinner Tingkat - 10 Days

15th May 2020

3.0 / 5

Very terrible food. Never recommend to anyone.

The food were generally bad, e.g. fried food are dry and burnt most of the time, the veg are old and bitter most of the time. Occasionally, the meat were ok. Lot of time look ok but taste bad.

Delivery was quite early, at early 4pm. By dinner, need reheat the food.

Really waste of money and food.

Le Xin Catering Group Pte Ltd responded18th May 2020 04:15 PM

Dear Mrs Ng,

Thank you for your valuable feedback. We have spoken to our chef regarding the quality of food and will pay more attention in the future. Kindly note that our delivery timing is between 3-7pm as we have customers that consume an early dinner.

Thank you and we hope to serve you again soon.

Regards,

Le Xin Catering Group

MF

Mr Foo Her Min Verified Purchase

Tingkat
Yishun
17th Apr 2020
3 pax
Family Deluxe Lunch Tingkat - 5 Days Trial

24th Apr 2020

3.0 / 5

Food is average. Delivery can be improved.

Food is nicely packed. However, taste can varies and not consistent. Delivery can be quite late due to current situation I assumed. Hard to get to support line. Maybe it's a temporary thing, but can't fully accept at this level.

Mrs Cheryl Yeo Verified Purchase

Tingkat
Keat Hong Close
17th Apr 2020
2 pax
Family Deluxe Lunch Tingkat - 10 Days

3rd May 2020

3.0 / 5

Overall ok but will need more improvements in the vegetable.

The food dishes is ok and can be improved. They have make a few times mistake in my order . Hopefully the next time I order will be in order.

Le Xin Catering Group Pte Ltd responded1st Jul 2020 11:54 AM

Dear Mrs. Cheryl Yeo,

Thank you for your valuable feedback.

We sincerely apologise for any inconvenience caused and we will make sure to improve on our service overall. We would truly appreciate it if you could let us know your feedback in detail so we can pinpoint on the root of the problem.

We will strive to serve you better in future.

Best Regards,
Le Xin Catering Group

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Reviews (1,237)

Not recommend.

Tingkat Caterer

My food never came

Normal caterer

Much room for improvement

Not recommended-small portion

Ting kat dinner review

Very terrible food. Never recommend to anyone.

Food is average. Delivery can be improved.

Overall ok but will need more improvements in the vegetable.

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