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Makan Mate

4.4 / 5 (551 reviews) 4.8 / 5 in the last 6 months
MUIS certified caterer FoodLine verified reviews
On-time delivery*85%
Food Quality4.1 / 5
Service & Communication4.2 / 5
Value4.1 / 5

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Reviews (551)

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551 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

E
edwin Verified Purchase
2.0 / 5

Very bad. little quantity, little variety, more expensive

Ordered their Christmas set for dinner. decided to go ahead with them though their package was more expensive and they have much fewer items for their set dinner compared to other foodline caterer. it was maybe 70% number of item compared to other sets that I saw. I thought logically they should give more quantity per item and perhaps higher quality since they offering so little dishes. When food arrived, the quantity given was pathetic. I had to rush to order extra food elsewhere, and the taste of the food was just normal.

I did a comparison as my relative ordered another Christmas set from another caterer. Their quantity was so much more per item, and have like 30% more dishes.
Makan Mate responded13th Jan 2021 10:48 AM

Dear Mr Edwin,

Please accept our sincere apologies for the inconvenience you may have experienced in respect to your event last 25 December.
At Makan Mate Catering Services, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. We have done our own investigations and we claimed that we have served the food in good quality and quantity.

​We have prepared the items depends on the number of pax given. We also buffered additional 10% for your event. As checked also, we issued 10 pcs of all the disposables for your event. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by ensuring that we, ourselves, together with our staff will monitor closely to maintain the commitment of having a quality and wholesome food to all of our customer.

We deeply value your relationship with us and we are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us. Feel free to call us at 62642233 or email order@makanmate.com.

Makan Mate Catering Services by Pan Seas Enteprises Pte Ltd

Mr Amirul Haqim
Mr Amirul Haqim Verified Purchase
4.0 / 5

Not bad

The food came quite early and the food is quite delicious
Everyone seems happy when they received the food.
Thank you.
PP
Ms Pin Pin Verified Purchase
5.0 / 5

Highly Recommended

Overallvery satisfied with the order. Prompt response, on time delivery, friendly delivery staff. Most important food is delicous and value for money.
Other Food Items or Photos of Event (Please fill in below) Other Food Items or Photos of Event (Please fill in below)
Ms Penny Lee
Ms Penny Lee Verified Purchase
4.0 / 5

Soup was good

Generally the food were alright, they were still warm when received.
Delivery timing was pretty timely, around 5-6pm.
There were some hits and misses in terms of the food. Variety was alright.

I'm a spicy lover, so i was pretty disappointed with the Asam Fish, which was literally tasteless (and no spicy). And it's a tad too oily.

The surprise was the Asam Laksa, but what i couldn't understand was sardines were used, but anyway, it did not disrupt the taste.

I'm particular about soups, and they were good!
5 days Dinner Trial Tingkat Package (Only for first time customers!) 5 days Dinner Trial Tingkat Package (Only for first time customers!) 5 days Dinner Trial Tingkat Package (Only for first time customers!) 5 days Dinner Trial Tingkat Package (Only for first time customers!) 5 days Dinner Trial Tingkat Package (Only for first time customers!)

Delivery Feedback

Based on 255 customer responses.

  • On time or up to 30 min early: 216 (84.7%)
  • More than 30 min early: 17 (6.7%)
  • Late: 22 (8.6%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 184
  • Less than 10 min early: 5
  • 10–15 min early: 16
  • 15–30 min early: 11
  • More than 30 min early: 17
  • Less than 10 min late: 0
  • 10–15 min late: 10
  • 15–30 min late: 6
  • More than 30 min late: 6

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