Makan Mate

Thank you so much for your kind words and feedback! We're thrilled to hear that your first experience with us was a positive one. It's great to know that the order process was easy, and we’re glad you were satisfied with our delivery, setup, and display service. We strive to provide not only delicious food but also excellent service, and your feedback reassures us that we’re on the right track.

We’d be honored to serve you again in the future and look forward to the opportunity to do so. Thank you once again for choosing us!

Thank you very much for your detailed feedback, and please accept our sincere apologies for the delay in communication and the inconvenience caused prior to your event. We truly appreciate you highlighting this, and we will certainly improve our confirmation and contact process to ensure smoother coordination for future orders, especially during festive periods.

Regarding the fish, we use natural, untreated seabass fillet, which has a naturally richer seafood aroma compared to the commonly used dory fillet in the market that tends to have much milder scent. It may simply be a difference in preference or familiarity, but we appreciate your feedback and will take it into consideration.

We are glad to hear that the delivery setup went smoothly and that the overall event went well. Thank you once again for your honest feedback and support. We look forward to serving you better in your next order.

Thank you for your feedback. We’re glad you were satisfied with our service and found good value in the menu.

Regarding the Basil Beancurd, we’re sorry it tasted sour to you. The same dish was served to several other orders with positive feedback, but we will still review this with our kitchen team to ensure consistency and quality.

As this was a vegan set menu, we will also work on improving the presentation and flavours to make it more attractive and appetising.

Thank you again for your choosing Makan Mate. We truly appreciate it.

Thank you for your feedback! We're glad to hear that you were satisfied with the packaging, prompt delivery, and the dishes. We truly appreciate your support and we look forward to serving you again!

Thank you so much for your wonderful 5/5 review and thoughtful feedback

We’re glad the portion was generous for 8 pax and that your family enjoyed the dishes, especially the Seafood Fried Rice and Sweet & Sour Prawns. So happy your daughter loved the fresh prawns!

Thank you as well for noting the spice level, we truly appreciate it and can customise to non-spicy upon request, especially for young kids.

Thank you again for your recommendation and support. We look forward to serving you and your family again soon!

Thank you so much for giving our vegetarian menu a try 😊

We truly appreciate the opportunity to serve you, especially for your festive celebration. We’re glad the setup and heating boxes were a pleasant surprise too!

We look forward to exploring more of our menus with you for your next event

Thank you for your valuable feedback. We are pleased to hear that you enjoyed most of the dishes and appreciated the food setup and service.

We apologise for the bubur cha cha not meeting expectations and have noted your comments for improvement. Your feedback on the food label size is also well taken, and we will work on enhancing readability.

Thank you once again for sharing your experience. We look forward to serving you again!

Thank you for your kind feedback. We’re pleased to hear that you enjoyed the food, found the portions sufficient, and appreciated the disposable warmer. We look forward to serving you again.

Thank you for your detailed feedback, we sincerely apologise that your experience did not meet expectations.

Regarding the serviettes, as part of our hygiene and sustainability policy, we provide sealed packs of tissue paper instead of loose serviettes. For a 25-pax order, one 50-sheet pack is our standard, but we will review this practice.

We are particularly concerned about the Sambal Sotong. The sotong should be tender, not mushy and petai is a key ingredient that should have been present. We have escalated this to our kitchen and operations team for immediate review to prevent such oversights. We appreciate you bringing the fish ball seasoning and texture to our attention as well.
Your comments are invaluable for our improvement. We would welcome the opportunity to discuss this further with you directly.

Thank you for allowing us the chance to improve.