Eileen Yong from Manna Pot Catering responded to this review
Responded on 3rd Mar 2025 10:57 AM
Dear Doria,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the missing fried rice and the delay in our response. We understand how frustrating this must have been, especially when the kids were unable ... Moreto enjoy their meal as expected.
To clarify, your booking was for 5:30 pm, and we received your feedback at 7:15 pm. Our kitchen closes at 7:00 pm, which unfortunately prevented us from fulfilling the delivery of the fried rice after that time. However, we took immediate action to resolve the situation. By 7:40 pm, we had reached out to offer a reimbursement for the rice purchase, allowing the kids to enjoy their meal sooner, and we also refunded the cost of the missing item. In total, we processed a reimbursement of $61.48 for the 10-12 pax undelivered rice in the meal set.
Regarding the self-heating packs, we appreciate your feedback and apologize for not providing clear instructions upfront. We will review our communication process to ensure that this information is shared more effectively in the future.
We value your feedback and strive to continually improve our service. We hope to have the opportunity to serve you better in the future. Show less
Very impressive presentation n packaging..several of my guests was impressed n even ask me who was the caterer.. Food was great and very generous portion. Manna Pot is definitely my favourite caterer. Will definitely come back to them for more ... Moreorders in future.. Show less
Packaging and delivery was top notch!
All dishes tasted great and quantity was just right.
Overall a very very pleasant experience.
My mother was very happy.
The presentation was great! Food was more than enough for 10pax. Loved the koi fish jelly.
My family every dish.
Only that the self heating function wasn't ideal, followed instruction but food wasn't heated up that well.
Otherwise everything ... Moreelse was really great! Show less
Very nice and big generous portion. Every dishes is nice and comes with warmer to keep the food warm. Worth every cent for the price I paid. My first time ordering from this caterer and my family are happy with the food. Will order again in future.
Food ordering to deliver via foodline was seamless. Mannapot called me two days later to confirm the order. Delivery was also earlier than indicated time. However, the driver forgot the cutleries and disposable serving spoons and had to redeliver ... Morelater.
Food was generally great and well accepted by the guests. Except for the fish, which the sauce was a little starchy and fish became soggy which was understandable. Show less
Eileen Yong from Manna Pot Catering responded to this review
Responded on 13th Jan 2025 11:51 AM
Dear Jia Yi,
Thank you for your kind feedback! We’re glad the ordering process was smooth and that the food was enjoyed by your guests. Our apologies for the oversight with the cutlery and serving spoons – we appreciate your understanding as ... Morewe promptly redelivered them. We look forward to serving you again soon! Show less
First time ordering catering for Xmas and was thoroughly impressed with the quality, presentation and the food! manna pot thought of everything, had provided cutlery including the carving fork and knife, everything was warm and sealed nicely, sauces ... Morewere tasty and potato salad had great texture! Show less
Eileen Yong from Manna Pot Catering responded to this review
Responded on 26th Dec 2024 10:24 AM
Thank you, Cynthia! We're so happy to hear you enjoyed the food and that everything met your expectations. It was a pleasure to be part of your celebration, and we look forward to serving you again in the future! :)
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