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On & On Diners

4.5 / 5 (776 reviews) 4.7 / 5 in the last 6 months
MUIS certified caterer FoodLine verified reviews
On-time delivery*86%
Food Quality4.4 / 5
Service & Communication4.4 / 5
Value4.4 / 5

Customer Photos (1557)

Reviews (776)

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776 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Karen
Karen Verified Purchase
1.0 / 5

My first and LAST time ordering!

This will be my first and last time ordering from this caterer!!!
Event was 6pm but food arrived more than 1 hour late and I’ve started calling from 6.25pm only to be told that they could not reach the driver and ask me to wait for their call. When food finally arrived, they were all cold and look at the state of the eclair and cream puff!! All squashed and stuck together, can’t even be consumed and box was badly dented!! The tofu was also cold and turned sour.
I’ve lodge a complaint and the service guy informed will refund via PayNow but till now I’ve not received any confirmation.
Mini Chocolate Eclair & Vanilla Profiteroles
On & On Diners responded22nd Jun 2020 01:29 PM

Dear Ma’am,

Please accept my sincerest apologies for the unpleasant experience caused to you and your friend’s family. While the experience was by no means acceptable, we’ve looked into the matter and spoke to the relevant department.

As spoken, we will be doing a refund for the Delivery charge and a 15% off the total bill.

Once again, we are deeply sorry for the inconvenience caused.

Mrs Kellyn
Mrs Kellyn Verified Purchase
5.0 / 5

Thank you.

Ordered food portion for 5pax but I believe it can serve will about 7 pax. The dishes are a little salty that day so did not fully enjoy eating. I Hope they can take it this feedback and adjust accordingly. But will definitely order again.
Chilled Ai Yu Jelly w Fruit Cocktail Seafood Beancurd Roll in Chilli Crab Sauce
<i> (Served w Golden Man Tous) </i> Wu Xiang Ball w Teochew Dipping Chilli Tangerine Glazed Honey Chicken Homemade Prawn Paste Wings+3 Buttery Salted Egg Yolk Fish Wok Fried Seafood Hokkien Noodles
view more 7 photos & videos
AW
Ms ANITA WONG Verified Purchase
5.0 / 5

Highly recommended delicious food at reasonable prices

This is my first time ordering from this caterer after reading so many good reviews about them. I must say that it was the right choice.

The food delivered on time. My guests enjoyed the food very much. Apart from the delicious Signature Laksa Lemak noodles, I would also recommend the Salted Egg Yolk Fish and the Tangerine Glazed Honey Chicken. The only dish that was not so popular was the Chilled Almond Jelly with Longan. Not sure if it was served with condensed milk or soya bean milk but it was too milky. Though we ordered for only 5 pax, the portion was so generous that there was more than enough for my guests to pack some home.

Both Jonathan and Lucas were also very prompt and professional on follow up matters.

Thank you ON & ON Diners for the fantastic food and services. Will definitely order again! Highly recommended caterer.)
Chilled Almond Jelly w Longan Tempura Scallop w Tartar Dip Homemade Prawn Paste Wings Seafood Beancurd Roll in Chilli Crab Sauce
<i> (Served w Golden Man Tous) </i> Tangerine Glazed Honey Chicken+3 Signature Laksa Lemak Goreng Other Food Items or Photos of Event (Please fill in below)
view more 7 photos & videos
Ms Ivy Sim
Ms Ivy Sim Verified Purchase
4.0 / 5

Great Food!

The food is really good n curry is really nice. Will definetly recommend to friends for this catererer.
Nonya Mee Siam Goreng
Ms Kristy Liu
Ms Kristy Liu Verified Purchase
3.0 / 5

Too salty. A big disappointment.

Everything is too salty. It was meant to be a Raya lunch for my colleagues who are working hard, in the end everything is just too salty. A big disappointment
Other Food Items or Photos of Event (Please fill in below)
Mr Raymond
Mr Raymond Verified Purchase
4.0 / 5

Value for money

Over All, On & On Diners Pte Ltd., dishes are delicious and definitely Values for money. I will recommend my relatives and friends to order.

Delivery Feedback

Based on 565 customer responses.

  • On time or up to 30 min early: 485 (85.8%)
  • More than 30 min early: 39 (6.9%)
  • Late: 41 (7.3%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 354
  • Less than 10 min early: 11
  • 10–15 min early: 46
  • 15–30 min early: 74
  • More than 30 min early: 39
  • Less than 10 min late: 4
  • 10–15 min late: 10
  • 15–30 min late: 7
  • More than 30 min late: 20

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A customer just ordered for 30 pax for delivery on 30th Oct, 12:00PM
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