One The Food

The portion was just nice for 30 pax that we ordered. The fried items were a little disappointing like the chicken fillet- a bit too dry. The guests liked the vegetables. Found the dessert and drink a little too sweet. The caterer came close to the service time so it was a bit of a wait for the guests as well.

This is the first time i catered from One The Food, and it will be my last time! It caused much inconvenience in our family gathering, really disappointed with the caterer.

1. Even though the caterer provided spoons, forks and dessert bowls, they did not provide paper plates! Due to missing paper plates, we had to use and wash our own plates after eating, what a hassle!

2. Most of the food are enough for 10 pax except for the fried bee hoon, it was too little for 10 people. We have 6 adults and 4 children, all of us are small eaters, and yet the bee hoon was not enough for us. We have to cook rice to add on! I wonder whether the caterer is stingy with the bee hoon or the quantity was given wrongly. I feedback to the caterer, but the caterer did not address the issue.

3. Dishes that are nice:
- Curry vegetable, a good mix of vege varieties and not oily
- Chicken with herbs, chicken meat are bland but the gravy is nice

4. Dishes that are not nice:
- Chicken char siew bun, meat is tasteless and the bun is not nice, a lot of crumps dropped when bit on it
- the pesto cream is too bland, results in the fish fillet are tasteless

The purpose to cater food is not to cook and wash and everyone can relax and enjoy the gathering. Due to the sloppy services of the caterer, it caused us much anxiety, we had to cook rice to top up and washed our own dishes. $14 per pax for only 7 dishes is definitely not cheap, and yet the services, quality and quantity are not up to expectation!

Delivery was late for 30 min. Called the office but office staff could not provide the number for the operations staff and no one knew where the delivery was and what time the food can arrive. Operations staff also did not call me when I have specifically asked them to call me to give me an update after gone missing for so long.

Sales Staff was very friendly and accommodating when we placed the order. But things turn when the day of the buffet is set to arrive. First, the driver was late due to bad traffic jam, which we understand it can't be control. Secondly, The driver was very rude. Thirdly, most of the food was practically tasteless and the portion for 30 pax looks like it is meant for 20 pax. We ordered a total of 13 dishes. The only compliment that it get was the Chili Prawn....