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Pines Food Delight

4.2 / 5 (84 reviews) 3.0 / 5 in the last 6 months
MUIS certified caterer FoodLine verified reviews
On-time delivery*84%
Food Quality3.8 / 5
Service & Communication4.0 / 5
Value3.8 / 5

Customer Photos (181)

Reviews (84)

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84 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Ms Hazel Tan
Ms Hazel Tan Verified Purchase
4.0 / 5

Average caterer

The food is average for this caterer. I especially like the grilled teriyaki chicken and gado gado which is tasty and nice. The gado gado sauce is nice too.
YT
Ms Yvonne Verified Purchase
4.0 / 5

Overall feedback

The tofu is simple and healthier. Tasted the vegetables lohan chye it tastes with vinegar sauce and alot of people feedback that the dish has spoilt . Overall food is nice especially the steamed chicken except the vegetables. Thank you
Steamed Rainbow Tofu Vegetarian Green Bean Sweet Potato Sweets Vegetarian Lohan Chye Healthy Steamed Chicken (skinless) with Mushrooms Vegetarian Saffron Lemongrass Brown Rice with ginger ( 50%)
Mr Alvin Fernandez
Mr Alvin Fernandez Verified Purchase
4.0 / 5

Good experience

Food quality and quantity is good. Happy with the dishes. Dessert was well liked. Will definitely try again.
Thai Style Fish with Asian Slaw Nonya Chap Chye Japanese Grilled Teriyaki Chicken Wholegrain Thai Style Pineapple Fried Rice (50%)
Ms Kai Lin Chow
Ms Kai Lin Chow Verified Purchase
5.0 / 5

Affordable, healthy and good

The service was great, food arrived early, no issues with timing. The food was really decent for the price, many of the participants enjoyed the food! Thank youu
Ms Kai Lin Chow
Ms Kai Lin Chow Verified Purchase
5.0 / 5

Affordable, Good and Yummy!

The food was pretty great, but I would like to commend the service and coordination. It was quick, everything was here in time and also all clear in time as well :)
Ms Amy Choy
Ms Amy Choy Verified Purchase
4.0 / 5

Average caterer

The food is average for this caterer. The gado gado is good with the sauce given. The rest is average food.
Ms Jacqueline Phua
Ms Jacqueline Phua Verified Purchase
2.0 / 5

Horrible food, horrible experience. Never again

Service was horrible, delivery came an hour late and collection came 2 hours late. There was no chance to contact any staff - Foodline and Pines Food. My contact number was listed in the sales order and staff did not contact me at all when they were late and couldn't locate the place.

Food was mediocre and the nonya kueh was inedible. Seems like the coconut milk in the kueh had turned bad.
Ms Ginger Lee
Ms Ginger Lee Verified Purchase
4.0 / 5

Overall still acceptable.

Overall acceptable. fried rice is tasteless and super big portion and leftover almost the whole tray. beehoon portion also leftover about 3/4. maybe caterer should consider having half a tray instead of big tray for both the beehoon and rice.
the sambal prawn qty is very little. the crab egg qty is also very little. the fish, chicken and curry veg portion is just right.
the fruit punch is very diluted too.

then the buffet table was a little too big for our narrow hdb bto so after setting up the tables, very narrow for 1 person to walk thru. but the set up was pretty as I requested for red table cloth and instructions were followed.
Sweet & Sour Fish Fillet Grilled Teriyaki Chicken Sambal Pineapple Prawn Fried Nonya Beehoon Yang Chow Fried Rice+5 Assorted Kways Sayur Lodeh Crab Foo Yong Fruit Punch
view more 9 photos & videos
Ms Wong WT
Ms Wong WT Verified Purchase
3.0 / 5

Can do better for furnishing, food quality, service

Food quantity for dishes (eg fish, kueh) insufficient for 100+ pax compared with some other caterers. Vietnamese sugar cane prawn was not prawn but a very salty fishball. Setup looked bare. They only collected the setup at 7pm when the original communicated time was 2.30-3pm, making our people wait.
Pines Food Delight responded1st Mar 2023 06:25 PM

Dear Ms Wong,

We apologise for your experience. I am currently checking with the kitchen with regards to your items. We appreciate your feedback and aim to better serve all customers by bettering our systems. Thank you.

You can contact us directly at sales@pinesfood.com.sg and we will arrange to send out a gift platter to you.

Regards,

Rachel

Ms Grace Sim
Ms Grace Sim Verified Purchase
4.0 / 5

Value for money. Food is ok, not fantastic or memorable

Catering came a little late (ordered to be ready to eat at 2pm, catering arrived to set up only at 2.10pm) and I had no way of contacting the delivery personnel so panicked for a while. Food is ok, although the portion for the finger food is not quite enough. We finished the Siew Mai before all my guests arrived.
Fruit Tart *V Mee Siam (Dry/ wet)

Delivery Feedback

Based on 55 customer responses.

  • On time or up to 30 min early: 46 (83.6%)
  • More than 30 min early: 4 (7.3%)
  • Late: 5 (9.1%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 40
  • Less than 10 min early: 0
  • 10–15 min early: 0
  • 15–30 min early: 6
  • More than 30 min early: 4
  • Less than 10 min late: 0
  • 10–15 min late: 1
  • 15–30 min late: 2
  • More than 30 min late: 2

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A customer just ordered for 25 pax for delivery on 2nd Nov, 12:00PM
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