RichFood Group review

Dear Ms Ong,

Thank you so much for your detailed and thoughtful feedback! We’re thrilled to hear that our delivery team made a positive impression. We understand how important it is to have friendly, patient, and helpful service, especially in ... More the midst of a busy setup, and we’re so glad our delivery professional contributed to a smooth experience for your event.

It’s also wonderful to know our efforts in preparing these dishes were appreciated, and we’ll keep in mind your suggestion to add a sauce for the cereal fish to enhance its flavor.

We regret that there was a substitution in the almond longan dessert without prior notification. Communication is essential, and we’ll take steps to make sure our team confirms with customers in advance if an ingredient needs to be substituted. Thank you for bringing this to our attention.

Lastly, we’re very sorry to hear about the cocktail punch running out too early. This is certainly not the experience we want for our customers. We understand how crucial beverages are, especially with young guests, and will review our portioning guidelines to prevent this in the future.

Your feedback helps us grow and improve, and we genuinely appreciate your understanding. We look forward to serving you again and delivering an even better experience. We will also be sure to commend our delivery team for their excellent service!
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Dear Ms Emlyn,

Thank you for your feedback in your recent buffet order. We’ve reviewed your concern with our kitchen team, and assuring you that the dishes were fully cooked.

We apologize for any confusion, and we hope to have the ... More opportunity to serve you again.
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