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RichFood Group

4.4 / 5 (46 reviews) 4.8 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*85%
Food Quality4.4 / 5
Service & Communication4.7 / 5
Value4.5 / 5

Customer Photos (66)

Reviews (46)

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39 reviewsMost Recent

Positive: 4โ€“5 stars. Negative: below 4 stars. Unrated entries appear under All.

5.0 / 5

Chilled aloe Vera with sea coconut is simply yummy!

First time ordered from Richfood and satisfied with the food. It set itself apart from other caterers with its offer of roasted pork belly duck and chicken. The eefu noodles and chilled aloe Vera with sea coconut are very good too.
Hometown Fish Maw Soup ๅฎถไนก้ฑผ้ณ”็พน Choose one
BC
Mr Boon Chong Ang Verified Purchase
4.0 / 5

Food is good

Delivery was early by 30 mins, Food portions was enough, presentation is nice with nice tableware and flowers, food was provided with proper warmers to keep the food warm, dishes was nice and decent flavour, the price for christmas buffet catering is cheap. Dishes i like including salad which was provided with smoke salmon and proper dressing, cheese cake had nice flavor, drinks is nice, pasta portion is huge and flavour is good
RichFood Group responded21st Dec 2023 05:01 AM

Dear Mr Boon Chong,

Thank you so much for your thoughtful and positive review! We're thrilled to hear that your experience with our Christmas buffet catering exceeded your expectations.

We're particularly pleased that you enjoyed the variety and flavor of our dishes. It is especially rewarding for our team to know that our Christmas Set Up ideas are being appreciated!

Thank you once again for taking the time to share your experience. We look forward to serving you again in the future and providing you with more delightful culinary moments.

Merry Christmas to you and your loved ones!

Mary
Mary Verified Purchase
5.0 / 5

The food is great and the service is fabulous.

The food was still hot when the delivery man delivered at the appointed time. Most of my guests loved the food except for the yu tiao which was quite hard. Will definitely order again in future. Nikki has been very patient and responsive when taking my order. Hayden from RichFood was very good and responsive too. Thank you both for your good service.
RichFood Group responded29th Dec 2023 04:11 PM

Dear Mary,

Thank you so much for your kind words! We're thrilled to hear that the majority of the food was well-received, and we're grateful for your feedback about the yu tiao. We will definitely work to improve on our food quality to ensure a better experience the next time.

We look forward to serving you again very soon.
Thank you for choosing RichFood!

Ms Amy Choy
Ms Amy Choy Verified Purchase
  • Corporate/Company Event
  • College Road
  • 8th Nov 2023
  • 45 pax
  • Elite Buffet
4.0 / 5

Late caterer

This caterer was late for 45 mins. Maybe due to the food too long in the van, the Soon Kueh has turned sour. But their honey Grilled pork chop was good.
RichFood Group responded21st Dec 2023 04:47 AM

Dear Amy,

Thank you for taking the time to share your experience with us. We sincerely apologize for the delay in our service and any inconvenience it may have caused during your recent event.

We assure you that we are taking immediate steps to address the timeliness of our deliveries. Your feedback is invaluable to us as we continuously strive to improve our services.

We are also genuinely sorry to hear about the quality issue with the Soon Kueh. We appreciate your patience and the opportunity to make amends.

We look forward to have the opportunity to serve you better in the near future!

Linda Tan
Linda Tan Verified Purchase
5.0 / 5

For small gathering with minimal budget

Affordable mini catering. Could do better by providing serving utensils for each food. Order came on time. Caterer is friendly and took the effort to call back to confirm the order.
RichFood Group responded30th Nov 2023 03:55 PM

Hi Linda,

Thank you for taking the time to leave us such an encouraging review. We are delighted that we could meet your expectations and we are glad to inform you that serving utensils are provided for each dish in our mini buffets as suggested.

We look forward to serving you again soon!

Alicia
Alicia Verified Purchase
4.0 / 5

Value for money

Food arrived promptly and it was good! Although some of the tofu did not have sauce, it was fine. Food tasted better than the usual caterings.
Choose one Choose one Choose one
RichFood Group responded19th Oct 2023 01:31 AM

Dear Alicia,

Thank you for taking the time to leave us such a wonderful review! We are delighted to know that you have enjoyed your meal.
Your feedback means a lot to us and serves as a great source of motivation for our team.

Once again, thank you for choosing RichFood Group. We look forward to serving you again soon!

Delivery Feedback

Based on 46 customer responses.

  • On time or up to 30 min early: 39 (84.8%)
  • More than 30 min early: 6 (13%)
  • Late: 1 (2.2%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 33
  • Less than 10 min early: 1
  • 10โ€“15 min early: 1
  • 15โ€“30 min early: 4
  • More than 30 min early: 6
  • Less than 10 min late: 0
  • 10โ€“15 min late: 0
  • 15โ€“30 min late: 0
  • More than 30 min late: 1

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