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Rilassi Catering

4.5 / 5 (935 reviews) 4.8 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*89%
Food Quality4.3 / 5
Service & Communication4.4 / 5
Value4.3 / 5

Customer Photos (2069)

Reviews (935)

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935 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Mr LIM AIK FAN CHRIS
Mr LIM AIK FAN CHRIS Verified Purchase
3.0 / 5

Rilassi Catering - poor service and late delivery of food.

Ordered 100+ packets of Bento lunch sets (4 different types of menus - Thai, Singapore, Malay and Western) through foodline.sg and selected caterer Rilassi Catering for a company event. I had confirmed order two days before event and requested for delivery of food at 11.30am for event from 12 to 1pm. Caterer delivery was late and did not even inform me at 12pm and I had to call back to check only to be shocked that delivery can only be sent at 12.30pm instead. Eventually delivery was sent at 12.32pm and left about 15mins for the colleagues to have their lunch. As a result, many lunch boxes and deserts ordered were wasted as many could not wait for the food and the lack of time to have the food. Those who had eaten the bento sets complained that the rice was too hard and deserts overly sweet. I was massively disappointed with the service and delivery from the caterer and will likely not order anything again from the caterer.
Ms Ho Sher Min
Ms Ho Sher Min Verified Purchase
4.0 / 5

Good food and value for money

Good food and value for money!:) all the food served were palatable and within expectations. Didn't really like the breadrd fish as it was a bit dry but other than that, everything else was good! Loved the fried rice and tofu. Deliverymen were really friendly too. Thank you, Rilassi!
Photo Photo Photo Photo Fruit Punch+4 Sweet and Sour Chicken Mixed Fruit Cocktail Silver Fish Fried Rice
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Delivery Feedback

Based on 807 customer responses.

  • On time or up to 30 min early: 716 (88.7%)
  • More than 30 min early: 41 (5.1%)
  • Late: 50 (6.2%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 566
  • Less than 10 min early: 8
  • 10–15 min early: 51
  • 15–30 min early: 91
  • More than 30 min early: 41
  • Less than 10 min late: 3
  • 10–15 min late: 21
  • 15–30 min late: 13
  • More than 30 min late: 13

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