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Robert Catering Services

4.3 / 5 (1,359 reviews) 4.7 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*75%
Food Quality4.1 / 5
Service & Communication4.2 / 5
Value4.1 / 5

Customer Photos (1359)

Reviews (1,359)

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1,214 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

M
Ms Marina Verified Purchase
4.0 / 5

Inexperienced Cook.

Service was not bad but food wise tasteless / bland. Did not look forward to eating the food. The dishes were generally not up to standard and seems like the cook has no cooking experience or had forgotten to add salt when cooking.
Mr Tan Wei Liat
Mr Tan Wei Liat Verified Purchase
4.0 / 5

Good variety tasty tingkat.

First time trying out this tingkat caterer. Good variety of food. Tasty but not too salty. Soup is more than enough for two pax but the dishes portion could be bigger. Delivery was on time except for one day where the delivery was way too early. Overall the food is good. Worth a try.
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CF
Mr Charles Fong Verified Purchase
4.0 / 5

Responsible delivery staff

Ordered for my elderly mother who has a bit of hearing problem. On one occasion, I called up customer service to check if food was delivered because my mother did not hear anyone knocking on the door. Driver actually came back to verify that it was still left outside the door.
C
Ms Christina Verified Purchase
5.0 / 5

Acceptable Food and Great Service

This is my second time ordering the 20-Day Dinner Tingkat from the same caterer. I like their soups except those with tang kuei which they usually substituted with another dish as requested. However, whenever they forget to substitute and I call to complain, they will always make good by giving an extra dish the next day. On certain days, they even give the extra dish for no reason.

The food is acceptable, at times quite good, and there is no MSG which is very important for me, but the service is really good and they are flexible whenever a request is made.
Mdm Angie Ng
Mdm Angie Ng Verified Purchase
4.0 / 5

Generally good 1st time Tingkat catering experience

Quality is pretty good overall; Quantity a bit out (for 1 day) because caterer used a different size container due to shortage of supply however caterer compensated the next day with additional dish the next day; Service is good (punctual delivery time and was not too early around 11am-12pm for lunch)
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Delivery Feedback

Based on 1,320 customer responses.

  • On time or up to 30 min early: 995 (75.4%)
  • More than 30 min early: 225 (17%)
  • Late: 100 (7.6%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 913
  • Less than 10 min early: 5
  • 10–15 min early: 30
  • 15–30 min early: 47
  • More than 30 min early: 225
  • Less than 10 min late: 4
  • 10–15 min late: 15
  • 15–30 min late: 32
  • More than 30 min late: 49

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