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Robert Catering Services

4.3 / 5 (1,359 reviews) 4.7 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*75%
Food Quality4.1 / 5
Service & Communication4.2 / 5
Value4.1 / 5

Customer Photos (1359)

Reviews (1,359)

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1,214 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Mr edwin
Mr edwin Verified Purchase
5.0 / 5

Must try! Excellent and Value for money!

Robert’s Catering was my 1st Tingkat during the Circuit Breaker (CB). We tried out the the 10days trial for 2 paxs.
1. The liaison person Joanne, was efficient and friendly. She replied to customer’s enquiries promptly and even did follow up after that! Thank you Joanne!
2. The food was delivered at a comfortable timing although the dinner delivery time range is 3-7pm.
3. The packaging was nicely done and no leakages throughout the 10days. I like the fact that even the soup comes with cover though they wrap additional with a film. Some other caters didn’t do that and the soup will turn cold or need to find cover if it’s leave later for another diner to eat.
4. As taste is subjective, but I still wanna compliment Roberts as their menu and taste complimented my likings almost 90% throughout the 10days. Their pricing is also value for money!
C
Ms Christina Verified Purchase
5.0 / 5

Good Soups and Good Service

The food portions were quite small so I had to increase by 1 more pax. The service was pretty good because they were flexible enough to allow me to increase the number of pax even though I had already started on the 20-day Trial Package.

On the 1st day of my order, I was dismayed to see that the food arrived in disposable containers. My kids protested strongly against it so I requested that my food be delivered with tingkat containers and they acceded to my request.

Whenever I complained that I was given items which I specifically asked to exclude, they will always make up for it by giving me an additional food item the next day.

I enjoy their tasty soups a lot and I like that they do not use MSG which was a key factor for me choosing this caterer.
G
Ms Ng Verified Purchase
4.0 / 5

Average food

Food is generally average and ok except that portion of certain food is small. Some items are countable. Certain items were replaced due to unforseen circumstances.
10 days Trial Package
Mr Don.S
Mr Don.S Verified Purchase
4.0 / 5

Daily Lunch Tingkat Delivery

Ordered 4 dishes for 4 pax but the quantity of the dishes looked more for 3 pax. However, the dishes arrived warm and fresh. Generally it was good but lack of variety.
Choose one
Ms Jolene
Ms Jolene Verified Purchase
4.0 / 5

Kudos to Customer Service

First of all I must mention the friendly customer service I received when and throughout my order (except for 1 time). And it seems typical of all tinkgkat catering is that the first week of food was cooked quite to the special request we made. Then subsequently we found that the quality of food dropped as the days went by. In this case, the portions were getting in proportionately smaller and the dishes became quite oily and salty

Delivery Feedback

Based on 1,320 customer responses.

  • On time or up to 30 min early: 995 (75.4%)
  • More than 30 min early: 225 (17%)
  • Late: 100 (7.6%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 913
  • Less than 10 min early: 5
  • 10–15 min early: 30
  • 15–30 min early: 47
  • More than 30 min early: 225
  • Less than 10 min late: 4
  • 10–15 min late: 15
  • 15–30 min late: 32
  • More than 30 min late: 49

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A customer just ordered for 45 pax for delivery on 31st Oct, 11:30AM
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