Robert Catering Services

This is the 3rd Tingkat Caterer we've tried from Foodline. It's total waste of money. Firstly, met with some mishap on the first day. At about 6+ pm, the dinner did not reach us or did we receive any call from Robert Catering. I called and was told that the driver had an accident but making alternative to deliver. I even offered to collect myself if there's difficulties but was told not necessary, the driver can make it. At about 8 .10 pm, there's no sign of the driver and no one pick up the call. Mind you, we've a 8 year old kid with us. It was later offered with a one-day refund or extension which I think totally not sincere. Since it's the first day, we've to carry on for another 7 days.

The quantity are much lesser than the first two caterer, Savoury and Kim Paradise, both under Neo Group. In term of quality, still edible, nothing to shout about. The ingredients were mostly cheap. We do not have any memory of real fish dishes. Most of the time, we need to add-on additional dish.

Total waste of money and try at your own n risk. There are many other good tingkat caterer out there.

The food was delivered quite late in the afternoon (2pm on one day) but they managed to arrange for earlier delivery once we requested for it

Tingkat food was good and healthy. Service was great as well. Would definitely want to order from this caterer again.

Food is generally good and the portion is great for 2 pax. We order a 4 dishes lunch with no rice and thus cook rice for our meals. However, we noted that on every Tues and Friday, one of the dishes are replaced with noodles. So we end up with our cooked rice and noodles.

It will be good to share or indicate in the menu that on Tues and Friday, a dish will be replaced with noodles.

Delivery is timely except on the first day.

Loved the soup most. Overall, the food was not too bad, affordable pricing. Except for a day of missed delivery, service was acceptable.

The tingkat food is terrible than mixed vegetable rice.
Luckily this is just the trial only.
Will never order any from them.

Day 1 was quite early, received about 5 plus evening but day 2 no show due to vehicle brokedown which we understand.. however will appreciate a call to say late delivery. they did allow me to cancel as the food hasnt reach 7 plus and replace another day. so thumbs up for service recovery! soup has alot of ingredients!

Bad service, first day missed my order and second day food served with no rice, and they send again after 30min.

The food was homely and decent and price was affordable. Variety was not a lot but good enough for us. We had an issue of no show on one of the days and was not informed. Had to call to enquire and found out that the delivery van broke down. Sought an extra day for replacement meal that didnt happen. Had to then call the caterer again to ask for the replacement meal to which it eventually was given to us. In terms of service recovery, i felt that it wasnt as good considering I had to take much of the initiative. So for price vs service, I would say i would rather go with a caterer that is more prompt.

Food portion abit little for 2 pax, taste of food average. Delivery was too early at 3pm+ for dinner