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Robert Catering Services

4.3 / 5 (1,359 reviews) 4.7 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*75%
Food Quality4.1 / 5
Service & Communication4.2 / 5
Value4.1 / 5

Customer Photos (1359)

Reviews (1,359)

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1,359 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

C
Ms Christina Verified Purchase
5.0 / 5

Good Soups and Good Service

The food portions were quite small so I had to increase by 1 more pax. The service was pretty good because they were flexible enough to allow me to increase the number of pax even though I had already started on the 20-day Trial Package.

On the 1st day of my order, I was dismayed to see that the food arrived in disposable containers. My kids protested strongly against it so I requested that my food be delivered with tingkat containers and they acceded to my request.

Whenever I complained that I was given items which I specifically asked to exclude, they will always make up for it by giving me an additional food item the next day.

I enjoy their tasty soups a lot and I like that they do not use MSG which was a key factor for me choosing this caterer.
G
Ms Ng Verified Purchase
4.0 / 5

Average food

Food is generally average and ok except that portion of certain food is small. Some items are countable. Certain items were replaced due to unforseen circumstances.
10 days Trial Package
JC
Ms Janice Chong Verified Purchase
3.0 / 5

Please don’t waste your money

The overall service was very bad. From the start, the staff didn’t give me any call but just WhatsApp and yet addressed to the another person. After payment was made, asked for their menu, wrong menu was sent until I clarified with them and did not provide proper customer service. On the first day of food delivery, the food turned out to be very different from the menu. The food portion is very small and food are salty. I would suggest the caterer to rename their food item so that it’s not so misleading. I would suggest them not to offer prawns in their menu since it looked very pathetic. For similar price, I can get better tingkat trial. Worse tingkat ever.
Special 8 days Trial Promotion! Special 8 days Trial Promotion!
Mr Don.S
Mr Don.S Verified Purchase
4.0 / 5

Daily Lunch Tingkat Delivery

Ordered 4 dishes for 4 pax but the quantity of the dishes looked more for 3 pax. However, the dishes arrived warm and fresh. Generally it was good but lack of variety.
Choose one
Ms Jolene
Ms Jolene Verified Purchase
4.0 / 5

Kudos to Customer Service

First of all I must mention the friendly customer service I received when and throughout my order (except for 1 time). And it seems typical of all tinkgkat catering is that the first week of food was cooked quite to the special request we made. Then subsequently we found that the quality of food dropped as the days went by. In this case, the portions were getting in proportionately smaller and the dishes became quite oily and salty
Ms Elvira
Ms Elvira Verified Purchase
4.0 / 5

Food is so so.

Food is ok. Tried the 10 days trial package so price is affordable. But wouldnt want to order again cos food variety not that much. Taste is ok.

Delivery Feedback

Based on 1,320 customer responses.

  • On time or up to 30 min early: 995 (75.4%)
  • More than 30 min early: 225 (17%)
  • Late: 100 (7.6%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 913
  • Less than 10 min early: 5
  • 10–15 min early: 30
  • 15–30 min early: 47
  • More than 30 min early: 225
  • Less than 10 min late: 4
  • 10–15 min late: 15
  • 15–30 min late: 32
  • More than 30 min late: 49

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A customer just ordered for 30 pax for delivery on 1st Nov, 12:00PM
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