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Robert Catering Services

4.3 / 5 (1,359 reviews) 4.7 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*75%
Food Quality4.1 / 5
Service & Communication4.2 / 5
Value4.1 / 5

Customer Photos (1359)

Reviews (1,359)

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1,359 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

S
Ms SY Verified Purchase
1.0 / 5

Too salty, processed food, veg not fresh, won’t order again.

Ordered for dinner but food was mostly delivered before 2pm, way too early and left to turn bad or some dishes will turn slimy. Tried to feedback but I think it’s hard to change what time they will prepare the food in the kitchen even if they can deliver later. Food is mostly too too salty and with processed food. Soup was also salty and not tasty. The veggie dish quality is bad, veg is not fresh, for eg. beans has turned black at the edges, not healthy to consume. There are definitely better options out there like Kim Paradise Tingkat that is only slightly more expensive but their food quality and taste is far more superior. Unfortunately they don’t deliver to my location which leds me to continue my search for a suitable Tingkat. Will not order from Robert Catering again…
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Dylan
Dylan Verified Purchase
5.0 / 5

Service need to be improve

Service wise the caterer need to improve. As ordered an additional item which is 15x stool ended up the driver forgotten to bring. After that they re-deliver the stool but quantity still shortage.

Called the carter they mentioned that they will do refund to me for the stool order but till date no one bother to call me on the refund detail .
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Mr Dylan
Mr Dylan Verified Purchase
1.0 / 5

Bad service

The food is alright , but the service of the caterer is needed to be improve.

At the day of event was at 5p.m the driver forgotten to bring the 15x stool that i have ordered ended up the stool was re-deliver at 6p.m but eventhough re-deliver of stool , the quantity they send is 10x only .

Eventually i called the carter on that day and mentioned on this issue , they mentioned that they will refund my stool $$ , but eventually no one bother to contact me or do the refund of stool to me.

Till date stool refund is not refunded.

If the item is very crucial to the event , i think whole event will be screwed up.
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Ms Cindy
Ms Cindy Verified Purchase
5.0 / 5

Fuss free caterer

Food was delivered and collected on time. Staff is also very polite. Fuss free to order via foodline. Guests commented that the food was good. We had leftover for carbo and the rest of the dishes portion is just nice.
A little improvement can be done for their deco. It was a birthday celebration but the set up comes with cny potted flower.
Sin Chow Bee Hoon 星洲米粉

Delivery Feedback

Based on 1,320 customer responses.

  • On time or up to 30 min early: 995 (75.4%)
  • More than 30 min early: 225 (17%)
  • Late: 100 (7.6%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 913
  • Less than 10 min early: 5
  • 10–15 min early: 30
  • 15–30 min early: 47
  • More than 30 min early: 225
  • Less than 10 min late: 4
  • 10–15 min late: 15
  • 15–30 min late: 32
  • More than 30 min late: 49

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A customer just ordered for 30 pax for delivery on 3rd Nov, 6:30PM
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