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Robert Catering Services

4.3 / 5 (1,359 reviews) 4.7 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*75%
Food Quality4.1 / 5
Service & Communication4.2 / 5
Value4.1 / 5

Customer Photos (1359)

Reviews (1,359)

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1,214 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Mr Wee Foong Ng
Mr Wee Foong Ng Verified Purchase
4.0 / 5

Overall value for money if you don't expect too much

Sometimes food are delicious. Value for money. But most of the time, food is plain and normal. But can't blame them, you pay what you get. Delivery most of the time punctual (latest by 5+pm). Slow in responding to queries via whatsapp. They prefer calling them directly.
Ms Joanne
Ms Joanne Verified Purchase
4.0 / 5

Delicious tinggkat

Decent food to order for tinggkat. The variety seems to be acceptable for the twenty days first
Time trying. Might order more next round
Choose one
WY
4.0 / 5

Roberts Catering customer service is good.

We've tried a few caterers before this. So far we're quite pleased with the food and service. The one thing we would like to have is to provide an updated menu of the weekly menu. Also on Tuesday and Friday menus, would be great if sometimes a variety of fried rice is catered, not always fried noodles.
We've just renewed for another 20day with Roberts Catering. However, these days their delivery time seems to be an hr later than usual which affects my rating for them. Hope they can better the delivery timing.
20 days Trial Package
WO
Ms WL Verified Purchase
4.0 / 5

It is ok overall.

It is generally ok on most days. Food is delivered very early. It would be good if lesser frozen or fried food is provided, and that the food can be delivered later in the evening (instead of early afternoon) since the food is meant for dinner.
Mr Fu Sing
Mr Fu Sing Verified Purchase
4.0 / 5

Good value but operations need to be improved

Long time customer with the caterer. Recently they seem to have some changes with drivers causing delivery time to be a lot later than usual (Still within the 9am-2pm time frame, but instead of very early in the morning delivered my food, they suddenly changed to 1+pm). The inconsistent delivery time became a problem to me later personally as it made planning my time tough. It is also very hard to get in touch with the caterer when things happen. Their operation is messy where the end date of my plan is unclear and need multiple discussions, after which I still received extra days of delivery while I'm not expecting them.
Esther Ng
Esther Ng Verified Purchase
4.0 / 5

OK food but late lunch

Food was ok but the lunch was delivered close to 2 pm which was way too late for elderly and there was missing delivery on a day. Although they checked and claimed that meal was delivered but they still replaced 1 meal for us which we appreciated.
Ms Lim Xiao Rui
Ms Lim Xiao Rui Verified Purchase
4.0 / 5

Value for moneg

The food is average but is value for money given the price. The noodles/ rice provided on Tues/ Fri is abit too oily

Delivery Feedback

Based on 1,320 customer responses.

  • On time or up to 30 min early: 995 (75.4%)
  • More than 30 min early: 225 (17%)
  • Late: 100 (7.6%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 913
  • Less than 10 min early: 5
  • 10–15 min early: 30
  • 15–30 min early: 47
  • More than 30 min early: 225
  • Less than 10 min late: 4
  • 10–15 min late: 15
  • 15–30 min late: 32
  • More than 30 min late: 49

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A customer just ordered for 30 pax for delivery on 31st Oct, 11:30AM
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