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Robert Catering Services

4.3 / 5 (1,359 reviews) 4.7 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*75%
Food Quality4.1 / 5
Service & Communication4.2 / 5
Value4.1 / 5

Customer Photos (1359)

Reviews (1,359)

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1,359 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Mr Fu Sing
Mr Fu Sing Verified Purchase
5.0 / 5

Good value purchase, service can be better

Very good value. The food tastes good and arrives at consistent time. The only downside is that they take a long time to acknowledge the order (Seems to be 1 working day before your chosen date) and feels a bit tough to reach the caterer. Otherwise, recommends this.
LL
Ms Li Theng Lim Verified Purchase
3.0 / 5

Inconvenient … as don’t know will it include rice o not

I wasn’t aware this caterer is no soup for the lunch. Which is not indicated in the menu. Beside this I have indicated 3+1 with no rice. But every weeks they will be 1-2 with fried rice and noodles in the meal. So I everyday need to wait for the driver to deliver the food then only can know if I need to cook rice or not. So it’s very inconvenient..
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Mr alvin
Mr alvin Verified Purchase
5.0 / 5

Good service, great food choices and well packaged

Tingkat service is good as they try to accommodate my request. The soup and food are nice. I like it because it is an affordable price with nice food (not oily and not salty). The portion is enough for 2 adult + 1 KIDS . But need to see you are big OR small eater. Overall, Good variety as compared to my previous caterer Tingkat which serves decent meals. delivery staff is pleasant and polite.
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Mrs Ratna Chandra
Mrs Ratna Chandra Verified Purchase
3.0 / 5

Service is really bad, but food is actually ok.

Food is actually ok but the service is really bad. The first day, they sent food to the wrong house, I was waiting till 1 PM and there was no sorry at all. The next day food came at 12.25PM, which was really late as I wanted to feed my toddlers at 11:45AM-12PM. So, I called them and asked if I can have food by 11.30AM, the lady told me can be done. But then, the next day still late. Need to remind again. Every begin of week also need to remind them to send the food early. It feels like they never took a note and took my request seriously. During the tingkat service, I have no confidence if the food can reach on time, so need to prepare meal separately for my toddler, which defeats the purpose taking tingkat. Happy that it is finally ended.
WO
Ms WL Verified Purchase
4.0 / 5

Food is alright.

The food is alright in general. They had been pretty good in taking note of the special requirements in the previous cycles, however, for this cycle, the special requirements had been missed on a couple of occasions.

Delivery Feedback

Based on 1,320 customer responses.

  • On time or up to 30 min early: 995 (75.4%)
  • More than 30 min early: 225 (17%)
  • Late: 100 (7.6%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 913
  • Less than 10 min early: 5
  • 10–15 min early: 30
  • 15–30 min early: 47
  • More than 30 min early: 225
  • Less than 10 min late: 4
  • 10–15 min late: 15
  • 15–30 min late: 32
  • More than 30 min late: 49

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