Stamford Catering

Service is horrible. Food was suppose to be ready at 5pm. We waited till 520pm and there were no signs of the caterer arriving. We tried calling all the hotlines on Stamford website. All the hotlines were only available till 3pm!!? Which caterer do not have a hotline for customers to reach out to? We finally found a mobile number for bulk ordering and reach a sales rep on the line. She told us 5 more minute, then call back again to say car broke down. Need 15 more minutes. The food finally arrived at almost 6pm. There was no svc recovery even though sales rep promised that customer svc will follow up.
Horrible indeed. First and last time using Stamford

The dessert Honeydew Sago is nice, but it seems to have more watermelon inside than honeydew. The salted egg fish fillet is too salty, ended up we have to pour it away. No chilli sauce was provided. Failed to receive confirmation email & invoice before or on the day of event.

The food didnt meet my expectation beside the carrot cake and salad as the others were all cold and hard as the delivery were done 1hr before the scheduled timing. The ham were quite little as well, the rice were dry and hard. Chicken was hard too as its cold. Prawn vegetable,and fish were cold but still edible. no one went for second serving.

Portion of food is smaller, foo yong chicken sausage egg has no sausage. Sweet and sour fish is separate from sauce, the plain fried fish itself is dry and hard.

Grill, charcoal, starter, etc for BBQ was not delivered though it is included which causes much inconvenience and stress to the family members.

Portion of food besides fried rice and noodles was lesser than expected and standard of food was ok only.

The delivery time & collection is later than sheduled, overall is OK. The price is not bad. The collection promised 8.30pm but come at 9pm. My boss forced to stay back to wait. :(

The main, Thai Pineapple Fried Rice, was delivered sour. Tried to call the hotline multiple times but no one was answering the call. When the delivery man came back to collect the food, we feedback to him and he simply say contact the company. After the event, when we tried to contact the company via hotline, still to no avail. Only managed to contact the company via email with food line in the cc. Only refund given is for the ‘rice’ portion. No service recovery was done. Instead of being apologetic, when we spoke to the customer service executive (Jan) and no agreement could be reached, we told her that we wish to speak to the manager, she then simply said ok and hang up the call on us. When we received a callback from the customer service manager (Ping), she was no apologetic either. She questioned us why we didn’t not contact them during the event when we discovered something was wrong with the food. When told that we tried, she then say that no company in the industry do service recovery. When told that we have 2 experiences which companies provide service recovery, 1 with a 100% waiver on the meal and the other one with a free bento meal delivered on another day, she replied “Oh! I will like to know which company does that. Even if you call the boss of my company, the answer will still be the same”. Worst customer service I have ever met. Will not recommend Stamford to anyone.

The food in general was average and the portion was just nice for 20pax. The food came in thermal bag which helped to keep the food warm since the delivery came 1hr earlier. The vegetarian beehoon was abit plain with little to no ingredients. The sweetness for the chng teng was just nice but lack of ingredients, mostly water. Curry chicken was recommended but more potatoes can be added.

The almond longan toufu dessert and gyoza were disappointing. Almond toufu dessert was like sugar water with extremely little ingredients in it. We had to add our own canned fruits. The gyoza tasted awfully, were very soggy resulting in a lot of left over. The salty egg fish was good but a bit salty. The food standards from stamford catering have dropped a lot. The deliveryman said the food labels were printed wrongly and couldnt be used. With reconsider using stamford to meet my catering needs.

Curry chicken and Chilled Cheng Tng with Snow Fungus and Longan is nice
the delivery time is punctual and polite delivery men