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Swatow Seafood

4.6 / 5 (59 reviews) 4.7 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*82%
Food Quality4.6 / 5
Service & Communication4.5 / 5
Value4.4 / 5

Customer Photos (153)

Reviews (59)

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4 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Mr Ivan Ng Zhi Jie
Mr Ivan Ng Zhi Jie Verified Purchase
3.0 / 5

Review for Swatow Seafood Catering - Classic Mini Buffet

The food was not appetising and the taste was not great, still needs a lot of improvement. More timely updates on the delivery status to the customer would be better as the hotline is often not able to call through.
Swatow Seafood responded6th Jul 2022 11:03 AM

Hello! Thank you for your kind review and for the valuable feedback, we really appreciate you taking the time out to leave a review! We're sorry you've had a bit of an unsavoury experience with our delivery team, this is definitely not a service standard that we strive for and we will definitely be looking into the situation so we can improve upon our customer service. For our food, we do apologise and will be looking into improving our offerings and menus in the near future.

P
Ms Pearly Lim Verified Purchase
3.0 / 5

No value for a per px of $22.8 +

The food choices limited. The seafood white bee hoon with gravy but the warmer is cold and throughtout the event the food is cold. Fried rice too hard. The veg looks totally unappetising. Only 1 staff to set up and took about 30 mins to set up
Swatow Seafood responded8th Jun 2022 03:00 PM

Hello! Thank you for your kind review and for the valuable feedback, we really appreciate you taking the time out to leave a review! We have definitely taken note of your feedback and we will be looking to improve on the quality of our dishes and speediness of our service in the future. We're looking forward to serving you again!

Delivery Feedback

Based on 51 customer responses.

  • On time or up to 30 min early: 42 (82.4%)
  • More than 30 min early: 6 (11.8%)
  • Late: 3 (5.9%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 34
  • Less than 10 min early: 0
  • 10–15 min early: 0
  • 15–30 min early: 8
  • More than 30 min early: 6
  • Less than 10 min late: 1
  • 10–15 min late: 2
  • 15–30 min late: 0
  • More than 30 min late: 0

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A customer just placed an order for delivery on 14th Nov, 10:00AM
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