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The Orange Lantern Gourmet Kitchen

4.4 / 5 (256 reviews)
Not MUIS certified FoodLine verified reviews
On-time delivery*89%
Food Quality4.1 / 5
Service & Communication4.2 / 5
Value4.0 / 5

Customer Photos (373)

Reviews (256)

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256 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Mrs Leong
Mrs Leong Verified Purchase
4.0 / 5

Delicious Chinese New Year Mini Buffet

The delivery was on time. The delivery man didn't check the dishes with us as he left very quickly. To my dismay, he forgot to deliver my YU SHENG. I called the office but there was no response. I had to ordered another Yu sheng from another restaurant. Fortunately the food was generally nice. My guest kinda enjoyed the food. The caterer has yet arranged to deliver another YU SHENG to me.
Number of Set:1 sets ( $268 per set )
Ms Hau Teng Au Yeong
Ms Hau Teng Au Yeong Verified Purchase
3.0 / 5

Missed order, Late by 2 hours, and No attempt at service recovery.

I ordered a mini buffet for CNY, which comprised individual dishes for about 30+ people, totaling almost $600. Order was acknowledge and taken in a timely manner, which I appreciate. On CNY itself, the order was missed out. I was still prepared to be patient with them because I understand that it is a crazy period. Delivery was supposed to be 1115am-12noon, which did not happen. I finally managed to call through to the office at about 12:10pm, and the lady who answered said someone will return my call to confirm. The return call came 1hr later to acknowledge they had missed the order, and that the food will take another 45mins to arrive. My guests were starving until 1:45pm before we could have lunch.

To add to that, the herbal chicken (@$38!) was not available by then and had to be replaced with honey baked chicken, with no mention of any refund of the difference. Sad to say, the honey baked chicken was terrible and hard as rocks. The fried seabass (@$40!!) was hard and not crispy at all, and I ordered 3, so it was a huge waste of money. The other food were decent to be fair.

The final nail in the coffin was when I wrote in to ask for an explanation for all that transpired and that there should be some compensation for all their failures which I had to put up with, but my emails were ignored, even after I sent a chaser. If you get it wrong the first time, the recovery is very important. It takes more than food to run a catering business, and this has totally failed on the service front, and 50% failed on the food front. Very disappointing.
Mdm Yenny Low
Mdm Yenny Low Verified Purchase
4.0 / 5

I wish that if they can cater even small no of pax (let say 6 or 8 pax) because some of my relatives are vegetarians during 1st day and 15th day of every month , I ordered for 10 pax but only about 6

I feel that the warmer bag not warm enough , because they put the cooked items and dessert together , when I received the food , some of them are cold already
Number of Set:1 sets ( $268 per set ) Number of Set:1 sets ( $268 per set )
Ms Joanne Teo
Ms Joanne Teo Verified Purchase
5.0 / 5

Good variety, good value for a mini buffet

We like the food at Orange Lantern restaurant, so we were keen to try their mini buffet, which didn't disappoint at all. Good mix of staples, meats and sides at a reasonable value. Portion was generous even though it was stated for 8-10 pax. Perfect for small gatherings.
Fragrant Golden Oat Cereal Prawn 黄金麦香虾 Crispy Seabass Fish with Pineapple Lychee Kung Pao (Whole Fish) 荔枝宫保金目卢 金圆宝Golden Cuttlefish Ball Roasted Chicken paired with Mandarin Orange in Rock Honey Sugar Sauce 香橙蜂蜜烤鸡+3 Medley Vegetable with Mushroom & Black Moss 发菜香菇时蔬 Cantonese Style Noodles with Fortune Green 时蔬港式面
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Delivery Feedback

Based on 247 customer responses.

  • On time or up to 30 min early: 220 (89.1%)
  • More than 30 min early: 13 (5.3%)
  • Late: 14 (5.7%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 204
  • Less than 10 min early: 1
  • 10–15 min early: 8
  • 15–30 min early: 7
  • More than 30 min early: 13
  • Less than 10 min late: 2
  • 10–15 min late: 4
  • 15–30 min late: 5
  • More than 30 min late: 3

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